Revenue Cycle Systems Trainer

POSITION SUMMARY

The Revenue Cycle Systems Trainer is responsible for developing and delivering training on utilization of financial and clinical applications for all Revenue Cycle areas.  The department includes hospital patient access, financial counselors, patient accounting, medical audits, utilization review as well as the staff at remote points of service. Additional departments include APG, Urgent Care, Specialty centers and FQHC front desk departments.  

The Trainer provides new and ongoing training to improve performance as well as support ongoing development of the Revenue Cycle areas.  In conjunction with management, the Trainer develops training materials and administers competency assessment to staff.  This position supports departmental improvement through on-going training, assisting in implementation of new processes and education.   The trainer also utilizes quality assurance tools to measure success. 

This position also supports organizational goals by providing quality customer service and data, participating in performance improvement efforts, contributing to our financial strength and demonstrating a commitment to teamwork and cooperation.

QUALIFICATIONS

EDUCATION:  High School Diploma required.

LICENSE/CERTIFICATION: HFMA: CRCR or Litmos Certified Professional Revenue Cycle Master required or must be obtained within 6 months of employment.   must pass exam within 2 attempts to maintain in position required.

EXPERIENCE: 3 years’ experience in hospital, medical practice or healthcare with Scheduling, Registration, Insurance verification or billing background required.  Star or Cerner experience is preferred.  Strong written and verbal communication skills required. Knowledge of third-party payer reimbursement and regulatory requirements preferred.  Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) preferred.  Knowledge of adult learning principles and previous training experience preferred. Experienced in creating training materials in power point or other electronic formats required.  Experience in presenting training in person or online required.  Proficiency in: Word, Excel, PowerPoint experience is required.  Incumbent must be able to work independently as well as in a team environment.  Incumbent must be able to take projects to completion. Previous customer service experience is preferred. 

PERFORMANCE EXPECTATIONS

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing, walking, stooping and crouching a majority of the workday.  Works with such equipment as various computer terminal, fax machine, printer and copier.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to department leadership.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.