What are the responsibilities and job description for the Client Services Representative - Timeshare - Manahawkin position at AtlantiCare?
POSITION SUMMARY
The primary responsibility for this position is to provide information to patients regarding their account status, to assist customers with problem resolution and to provide clerical and administrative support to the department. A strong working knowledge of all customer service responsibilities as defined by the respective A&E tool for this position is required. These responsibilities are performed primarily through telephone, in writing, in person, and/or via correspondence.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
QUALIFICATIONS
EDUCATION: High School Diploma or equivalent required.
LANGUAGE: Bi-Lingual -- Spanish -- preferred.
LICENSE/CERTIFICATION:
EXPERIENCE: Minimum 1 - 3 years' experience in a hospital business office environment in the areas of claim processing, billing and follow-up required. 1-2 years working knowledge of McKesson/STAR with an emphasis on Patient Registration/Insurance Management preferred.
1-2 year's previous customer service experience is required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) preferred. Working knowledge of Microsoft Office specifically that of Outlook and Word required.
PERFORMANCE EXPECTATIONS
The Customer Service Representative possesses well-developed communication, interpersonal and organizational skills and interacts effectively with all levels of the organization. This position demonstrates commitment to internal and external customer service, achieves established telephone performance standards and demonstrates the ability to handle multiple tasks at once.
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Position requires sitting at a desk/computer a majority of the day and frequent walking, standing and reaching. This position also requires the ability to occasionally lift up to 10 pounds. Works with equipment such as computer terminal, fax machine, printer and copier.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to department leadership.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.