What are the responsibilities and job description for the Teller position at Atlantic Xchange?
Company Description Atlantic Xchange, established in 2017, is a trusted provider of money transfer services for both businesses and individuals, along with currency exchange solutions. Headquartered in Dearborn, Michigan, the company serves diverse communities through a growing network of agents. Atlantic Xchange currently operates across key states including New York, Illinois, Texas, Florida, Virginia, Georgia, Maryland, and New Jersey. The organization focuses on secure, compliant, and efficient financial services that make cross-border transactions more accessible. Team members join a growing company with opportunities to support customers in a fast-paced, service-oriented environment.
Role Description The Teller role is a full-time, on-site position based in Dearborn, MI. The Teller will handle daily customer transactions including sending and receiving money transfers, processing currency exchange, and managing cash handling and reconciliation. Responsibilities include verifying customer identification, ensuring compliance with relevant policies and regulations, and maintaining accurate transaction records. The Teller will provide friendly and professional customer service, answering questions about services, fees, and exchange rates. The role also involves identifying potential issues or suspicious activity and escalating them according to internal procedures, while supporting overall branch operations as needed.
Qualifications
- Strong cash-handling, basic math, and data entry skills, with attention to accuracy and detail.
- Customer service and communication skills, including the ability to interact professionally with diverse clients.
- Comfort with point-of-sale systems and basic computer applications; ability to learn new software quickly.
- Understanding of or willingness to learn compliance, anti-money laundering, and financial regulations relevant to money transfer services.
- Ability to work on-site full-time in Dearborn, MI, including occasional evenings or weekends as business needs require.
- High school diploma or equivalent; previous experience in retail banking, money transfer, or cash-handling environments is beneficial.
- Strong organizational and problem-solving skills, with the ability to prioritize tasks in a busy environment.
- Multilingual abilities are an asset, particularly in communities commonly served by money transfer and currency exchange services.