What are the responsibilities and job description for the Front Desk position at Atlantic Urology Specialists?
Job Summary:
The Front Desk Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office.
Duties/Responsibilities:
- Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
- Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
- Retrieves patient files from cabinet, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
- Endeavors to keep patients on schedule by reminding provider of service delays.
- Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
- Maintains reception area in a neat and orderly condition.
- Assists patients with insurance papers and billing questions.
- Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
Required Skills/Abilities:
- Personality and demeanor to deal with the public and assist ill or distraught patients.
- Basic office skills such as typing and filing.
- Good organizational skills.
Education and Experience:
- High school graduate or equivalent required.
- Graduate of a certified medical office training course preferred.
- Previous experience in clinical setting preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.