What are the responsibilities and job description for the IT Support Technician Level 2 position at Atlantic Technology Services?
We’re seeking a Level 2 IT Support Technician who excels in clear communication, active listening, and customer care. In this role, you’ll be responsible for solving complex technical challenges in a fast-paced environment for commercial clients. Your ability to explain technical issues in a friendly, professional, and easy-to-understand way is just as important as your troubleshooting skills. Daily technical challenges range from Windows and Linux System Administration to Network Troubleshooting and Security Event Monitoring and Mitigation.
This role is based at our office in Salisbury, MD. Regional travel will be required, and some extended travel may be required as well.