What are the responsibilities and job description for the Customer Service Representative / Service Dispatcher - Part-Time position at Atlantic Staffing Consultants?
Atlantic Staffing is seeking an experienced Customer Service Representative / Service Dispatcher for a client in the Raleigh area. This is a temp-to-hire opportunity supporting a busy plumbing, HVAC, and electrical service team. The position coordinates technicians, schedules service calls, and provides excellent customer service.
Employment Type: Temp-to-Hire, Part-time (30 hours per week)
Schedule: Part-time, Monday-Friday from 8:30 am to 2:30 pm with a 30-minute unpaid break
Pay: $18–$22/hour, based on experience
Location: Raleigh, NC
Responsibilities of the Customer Service Rep / Dispatcher
Answer incoming customer calls and respond to service requests professionally.
Schedule, dispatch, and coordinate service technicians.
Manage service calls from initial booking through completion.
Coordinate maintenance agreements, preventive maintenance, and recurring service visits.
Communicate appointment times, technician arrivals, and service updates to customers.
Prioritize emergency and time-sensitive service requests.
Maintain accurate work orders, customer records, and service notes.
Follow up on open service calls, estimates, and customer concerns.
Coordinate with technicians, service managers, and office staff.
Help maximize technician productivity and minimize scheduling gaps.
Qualifications of the Customer Service Rep / Dispatcher
Previous customer service and/or service dispatch experience.
Experience with maintenance scheduling or service agreements strongly preferred.
Plumbing, HVAC, electrical, or other home-service industry experience preferred.
Strong organizational, communication, and multitasking skills.
Ability to prioritize urgent requests and adapt to changing schedules.
Comfortable using scheduling software, CRM systems, and computers.
Dependable, detail-oriented, and able to remain professional in a fast-paced environment.
The ideal candidate is organized, solutions-oriented, and customer-focused, with the ability to communicate effectively with both customers and field technicians.
What Happens After You Apply?
Please monitor your phone, voicemail, text messages, and email, as our recruiting team may use any of these methods to contact you.
Qualified applicants will first complete a phone screening with an Atlantic Staffing recruiter. Selected candidates will also participate in an in-person interview.
Equal Employment Opportunity & Pre-Employment Screening
Atlantic Staffing Consultants is an equal opportunity employer. We will consider all qualified applicants for employment without regard to any status protected by applicable federal, state, or local law.
Candidates offered employment through Atlantic Staffing Consultants are subject to applicable pre-employment screening requirements, which may include drug screening and criminal and employment background checks.
Atlantic Staffing Consultants participates in E-Verify to confirm employment eligibility in the United States.
Salary : $18 - $22