Lead Business Analyst

The Lead Business Analyst serves as a strategic partner and liaison between business stakeholders and technology teams. This role is responsible for eliciting, analyzing, and translating business needs into functional and technical requirements that support enterprise systems, products, and processes. The Lead Business Analyst plays a key role in driving business value through process improvement, solution design, and stakeholder engagement across the full project lifecycle.

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Responsibilities:

• Lead the discovery, documentation, and validation of business and user requirements for new systems, enhancements, and process improvements.
• Translate business needs into clear functional specifications, use cases, process flows, and test plans.
• Collaborate with cross-functional teams including product owners, developers, QA, and business stakeholders to ensure solutions meet business objectives.
• Facilitate workshops, interviews, and working sessions to gather input and align on priorities.
• Support testing and quality assurance efforts by developing test cases, coordinating UAT, and validating outcomes.
• Provide production support and troubleshoot issues by analyzing root causes and recommending solutions.
• Maintain up-to-date documentation for systems, processes, and requirements.
• Mentor junior analysts and contribute to the development of business analysis standards and best practices.
• Participate in change management and training efforts to support adoption of new solutions.

Qualifications:

• Bachelor’s degree in Business, Information Systems, Finance, or a related field.
• At least six (6) to eight (8) years of experience in business analysis, systems analysis, or related roles, with demonstrated experience in SDLC and Agile methodologies.
• CBAP, PMI-PBA, or similar certifications preferred.
• Familiarity with business analysis tools, process modeling, and enterprise platforms (e.g., ERP, CRM, workflow automation).
• Strong analytical, communication, and facilitation skills. Ability to manage multiple priorities, work independently, and influence stakeholders at all levels.