Housekeeping Room Attendant

Job Summary:

The housekeeping Room Attendant is a professional that ensures a positive overall impression of the property as well as providing the necessary service of ensuring clean and comfortable rooms for our guests. The impression created by the Housekeeping Room Attendant is crucial to the reputation and success of the hotel.

Some Areas of Responsibility:

• Sweep, scrub, mop floors throughout the property
• Vacuum carpets, rugs and draperies
• Remove stains from rugs and upholstery if needed
• Dust and polish furniture and fittings
• Remove trash in a sanitary manner
• Clean trash container and ensure they are in functional order
• Clean wash basins, mirrors, toilets, tubs and showers
• Change bed linen and make beds per our property standard
• Neatly stock linen and supply closest on guest room floors
• Wipe down glass surfaces
• Replenish bath care products (e.g., soap and shampoo)
• Tidy/organize rooms and porch areas; including but not limited to cleaning cobwebs, sweeping decks, wiping any outside guest furniture, picking up trash laying on the ground
• Assist with laundry as needed.
• Complies with all hotel policies and procedures.
• Maintain a clean, pleasant, and professional image to guests and associates.
• Keep golf carts in tidy and in professional appearance during the day; empty trash and linen often.
• Follows established safety procedures, use of personal protective equipment and sharps policies.
• Reports any broken items such as beds, chairs, and fixtures to management.
• Report any suspicious activity or unusual items in cottages to hotel leadership.

Skills

• Ability to work independently and remain motivated
• Helpful with customer service orientation
• Prioritization and time management skills
• Professionalism along with speed and attention to detail

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

• Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
• Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Additional Responsibilities:

• Any other duties assigned by Supervisor.