What are the responsibilities and job description for the Medical Office Associate II, Full Time, Days - AMG Scheduling position at Atlantic Health?
Job Description
AMG Specialty Call center is seeking a full time Medical Office Associate II to assist as a department trainer. The Department Trainer will support the onboarding of new hires and provide ongoing training to current team members. In this role, you will assist with new hire initial training, help reinforce department procedures and offer additional coaching to employees who need support. Strong communication skills, a positive attitude, and a passion for helping others succeed are essential. In addition, to provide support for various practices within AMG who are assigned to the call center.
AMG Call Center hours of operation are 7:00am – 7:00pm Monday - Friday. Team member will be assigned to a 7.5-hour shift within those hours. Currently seeking Monday - Friday 9am-5pm at the Morristown, NJ corporate office. Team member will need to be flexible with assigned hours to allow adequate shift coverage for absences.
HYBRID after training period
Additional Responsibilities
QUALIFICATIONS
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time.We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Team Member Benefits
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
AMG Specialty Call center is seeking a full time Medical Office Associate II to assist as a department trainer. The Department Trainer will support the onboarding of new hires and provide ongoing training to current team members. In this role, you will assist with new hire initial training, help reinforce department procedures and offer additional coaching to employees who need support. Strong communication skills, a positive attitude, and a passion for helping others succeed are essential. In addition, to provide support for various practices within AMG who are assigned to the call center.
AMG Call Center hours of operation are 7:00am – 7:00pm Monday - Friday. Team member will be assigned to a 7.5-hour shift within those hours. Currently seeking Monday - Friday 9am-5pm at the Morristown, NJ corporate office. Team member will need to be flexible with assigned hours to allow adequate shift coverage for absences.
HYBRID after training period
Additional Responsibilities
- Provide support for various practices within AMG who are assigned to the call center.
- Call intake will include triaging calls to determine urgency of appointment,
- Scheduling of appointments
- Input of demographic and insurance information and
- Full registration.
- Provide patients with appointment information including specialty specific instructions and
- Explain any referral or prior authorization requirements.
- Offer friendly, courteous assistance to every patient to ensure that they have a positive, professional experience.
- Other job duties as assigned
QUALIFICATIONS
- High School Diploma or equivalent.
- 2 years' administrative experience
- Associates degree in Medical Office Management, Business, or related field.
- 1 year of experience in a medical office environment or relevant area.
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time.We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Team Member Benefits
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Salary : $24 - $40