What are the responsibilities and job description for the IT Support Technician II position at Atlantic Health System?
Overview:
Qualifications:
The IT Support Technician 2 position is responsible for end user support of computer workstations and
associated peripherals. This may include diagnosis and troubleshooting of all organizational software,
hardware and mobile devices. They are an escalation point for level 1. Position may be assigned to any
Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management
as necessary to provide 24/7 customer support.
Responsibilities:associated peripherals. This may include diagnosis and troubleshooting of all organizational software,
hardware and mobile devices. They are an escalation point for level 1. Position may be assigned to any
Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management
as necessary to provide 24/7 customer support.
- Ability to lift 40 pounds consistently
- Uphold our commitment to customer service excellence, acting as an ambassador of the department in
- Provide escalation support and training to level 1
- Works under indirect supervision, may escalate as required
- Inventory management via approved software and technology
- Respond to requests for technical assistance, providing first level technical support and timely
- Respond to all email, phone calls and service assignments in a timely manner
- The ability to troubleshoot and support iOS devices
- Other duties as assigned
Education:
- Technical Certifications - Microsoft Fundamentals or Windows 10 or O365 or equivalent or Technical Bachelor’s Degree or related preferred
Minimum Experience Required:
- 3 years’ experience in Desktop Support. Prior experience in healthcare preferred
Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.
EEO Statement:
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Salary : $54,200 - $68,600