Business Development Manager

Job Purpose:

This position is responsible for driving sales activity. Traveling in a defined geographic area, this includes quoting and strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty. The customer base consists of contractors, utilities, corporations, commercial and industrial organizations within Atlantic Forklift’s territory.

Position Responsibilities:

1. Call on existing and new customers to generate revenue by implementing a successful time and territory management approach.
2. Ensure required daily outside calls are completed and recorded in CRM system, generate daily to-do lists and call reports.
3. Maintain quote log and face-to-face customer interactions in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions.
4. Keep current with all product knowledge and training needed. Creatively provide solutions to customer needs.
5. Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the dealership.
6. Earn customer loyalty via communication and follow up actions to resolve customer satisfaction issues.
7. Manage orders and work closely with the service team and sales coordination on active jobs.
8. Perform other duties as assigned.
9. Follow all company policies and procedures.

Skills/Qualifications:

• BS degree in business or marketing or a combination of relevant work experience and education.
• Three years outside sales experience with industrial products and services
• Ability to diplomatically handle customer issues and resolve problems.
• Proficiency in Microsoft Office computer applications required.
• Knowledge of CRM software
• Must possess a clean driving record and a valid driver’s license.

Key Competencies

• Analytical Skills
• Creativity
• Oral Communication Skills
• Written Communication Skills
• Relationship Building
• Customer Relations
• Customer Service
• Diplomacy
• Math Skills
• Negotiations
• Professionalism
• Presentation
• Time Management

Language Skills

Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write simple or complicated correspondence. Ability to effectively present information in one-on-one and large group situations, to customers, vendors, and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Skills

Uses logic and methods to solve difficult problems with effective solutions. Can see hidden problems and probes all fruitful sources for answers. Looks beyond the obvious and doesn’t stop at the first answer.

Computer Skills

To perform this job successfully an individual should be proficient in Microsoft Office, Outlook, Google Chrome, computer applications and job management/CRM software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.