What are the responsibilities and job description for the Administrative Assistant position at Atlantic Federal Credit Union?
Apply
Job Type
Part-time
Description
The Administrative Assistant will be responsible for offering a proactive approach to support the insurance team. Specifically, the Administrative Assistant will support with client phone calls, basic service requests, and the day-to-day operations of the Insurance Division Office. This position will offer support to the team to maintain long-term, full-service member relationships.
Job Duties
Requirements
Job Type
Part-time
Description
The Administrative Assistant will be responsible for offering a proactive approach to support the insurance team. Specifically, the Administrative Assistant will support with client phone calls, basic service requests, and the day-to-day operations of the Insurance Division Office. This position will offer support to the team to maintain long-term, full-service member relationships.
Job Duties
- Provide excellent customer service through multiple channels including answering service-related customer phone calls and requests such as billing, payments by phone, address changes, request for auto I.D. cards and evidence of insurance.
- Verify insurance for banks, mortgage companies and automobile dealers.
- Monitor cancellation notices and perform customer record maintenance.
- Tracking claims with carrier and updating the agency management system.
- Monitor renewal report for potential missing renewal.
- Monitor expiration report for cross-sell opportunities.
- Develop and maintain familiarity with insurance companies’ websites.
Requirements
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong written and verbal communication skills.
- Functional with software packages including MS Office and core processing.