What are the responsibilities and job description for the Warranty Administrator position at Atlantic Detroit Diesel Allison?
Overview
We are seeking a detail-oriented and proactive Warranty Administrator to manage and process warranty claims efficiently and accurately. This role involves coordinating with internal teams and external manufacturers to ensure timely resolution of warranty issues. While prior experience is preferred, we are willing to train the right candidate.
Salary Range: $31.25 - $38.46 per hour
Responsibilities
- Receive and review warranty claim requests from service and parts departments.
- Accurately document, process, and file warranty claims in a timely manner.
- Track and monitor in-process claims to ensure timely resolution.
- Manage warranty receivables and process credit statements.
- Code and submit warranty credit memos to accounting.
- Coordinate the collection of necessary documentation and materials for claim processing.
- Facilitate the purchase and registration of extended warranties on behalf of customers.
- Ensure all claims are processed in accordance with warranty policies and procedures.
- Support manufacturer audits related to warranty claims.
Qualifications
- High School Diploma or GED required.
- 1–2 years of related experience preferred.
- Experience with commercial HD off and on highway vehicles is highly desirable.
Skills & Abilities:
- Strong customer service and communication skills.
- Excellent organizational and time management abilities.
- Self-motivated, dependable, and deadline oriented.
- Ability to work collaboratively with diverse personalities and teams.
Computer Skills:
- Basic computer navigation skills required.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:
- 401(k) savings plan
- Tuition reimbursement
- Holidays
- Vacation
- Employee-assistance program
- Medical programs
- Dental programs
- Vision programs
- Flexible spending accounts
- Employee life and accident insurance
- Supplemental life and accident insurance
- Business travel accident insurance
- Short-term disability insurance
- Long-term disability insurance
- Flexible work schedules
- Sick time off
Salary : $31 - $38