What are the responsibilities and job description for the Mortgage Loan Servicing Specialist position at Atlantic Coast Mortgage?
Our team is redefining the industry – and creating a culture of excellence.
Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect.
Summary
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.
Essential Duties
Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect.
Summary
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.
Essential Duties
- Interact across departments to promote a better customer experience throughout the servicing process
- Process borrower payments
- Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
- Reconcile purchase advices and interact with investors accordingly
- Process insurance mail
- Process escrow disbursements for taxes and insurance
- Show excellent customer service, handling inbound phone calls and emails from customers
- Provide necessary mortgagor loan data and/or documents to subservicer
- Support the Accounting department with remittance reconciliation research
- Maintain knowledge of industry regulations and guidelines
- Experience in mortgage servicing and banking operations is recommended
- Strong customer service background
- Detail-oriented with the ability to analyze information
- Excellent written and oral communication
- Proficiency in Microsoft Office with a focus on Excel