What are the responsibilities and job description for the Senior Claims Adjuster position at Atlantic Casualty Insurance Co.?
Company Description
Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A (Superior).
Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.
Our benefits include:
- Health, Dental & Vision plans (HSA & PPO options)
- 401(k) with company match financial advisor access
- Tuition reimbursement & student loan assistance
- Paid parental leave
- Counseling and mental wellness support
- Flexible work and in-office schedules
Role Description
The Senior Claims Adjuster will be capable of independently handling claims in states where ACIC writes business. The Senior Claims Adjuster will have a higher authority level than an adjuster and will have full responsibility for claims within that authority. This position has the authority to assign a local independent appraiser / adjuster for fieldwork in the state where the loss occurred. In those cases, they are responsible for controlling the work done by the I/A.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze, review, and interpret policies to assess coverage and liability.
- Establish and maintain proper loss and expense reserves on their claims.
- Determine what investigation is necessary on more complicated claims in order to bring a claim to an equitable conclusion for all parties involved.
- Responsible for controlling the work done by the independent adjuster/appraiser.
- Properly document information in the claim file.
- Verify and review damages.
- Determine applicability of coverage and liability.
- Maintain working diary of assigned claims.
- Evaluate and settle claims within assigned authority.
- Return all phone calls promptly.
- Provide excellent customer service.
- Recognize and investigate subrogation.
- Handle total losses and process salvage returns.
- Daily contact with adjusters and/or insureds and/or claimants and/or attorney and/or vendors and/or agents.
- Weekly contact with other department managers.
- Deal with and have access to information that is important and must be kept confidential.
- Handle claims in litigation as assigned.
- Assist in training less experienced adjusters.
- Perform other similar or related duties as assigned.
