Corporate Claims Manager

Manage claims for all lines of coverage to include aviation liability, auto liability, property, environmental liability. This position will oversee and supervise the resolution of all claims including moderate to high exposure claims ensuring claims are processed accurately, efficiently, and in compliance with all internal policies, state/federal regulations, and industry best practices. Additionally, the position will provide claims support to Fixed Base Operations, Director of Risk & Safety and Regional Risk by coordinating established risk management claims processes and policies of Atlantic which include initial claim investigation, establishing reserves on aviation losses (or other policies as needed), follow up with Fixed Base Operations and Regional Risk to move claims to closure, developing subrogation and third party recovery strategies, and prepare loss trending reports for Parent Company, Atlantic Senior Management and FBO operations.

Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100 FBOs, visit AtlanticAviation.com.

General Duties

• Providing exceptional Customer Service to the employees and managers of Atlantic.
• Constantly representing Atlantic in a positive and professional manner.
• Complying with corporate policies and procedures.
• Interacting with other Atlantic employees, customers, vendors and managers in a courteous, approachable, professional and genuine demeanor.
• Communicating work progress and significant issues to the Director of Risk & Safety

Responsibilities

• Operate autonomously against set of objectives, asserting one’s own opinion to chart a path forward and communicating upwardly as needed to manage expectations, flag roadblocks, etc.
• Take full ownership of all commercial data strategy / design, serving as the in-house expert on current data & reporting landscape and outlining medium-to-long term analytics roadmap
• Develop systematic approach to decompose historical product performance into key drivers that explain revenue variances vs. expectation
• Identify time-sensitive opportunities for revenue optimization across segments; create system for automated alerts to inform strategic responses in real-time
• Maintain ongoing gross profit forecast by base / area / region to extrapolate current trends into digestible financial expectation for this month, next month, and rest-of-year
• Devise KPIs to monitor and improve the performance of ongoing sales programs and work alongside various sales teams to support achievement of revenue goals
• Manage end-to-end cycle (i.e., data validation, dashboard construction, field education, regular communication) of upcoming commercial programs
• Think critically about existing data capture and strategic approach to pricing decisions; collaborate with relevant business functions (corporate / commercial) to advance programs

Skills & Qualifications

• Bachelor’s degree in data science, business / economics, engineering, or related field• Established track record in consulting, revenue mgmt, FP&A, business intelligence or similar
• Demonstrated analytical horsepower (e.g., SQL, R, Python, Excel) to synthesize clear insights using other visualization tools (e.g., PowerBI, Tableau, etc.)
• Comfortable presenting simplified data-based output in group settings on regular (weekly) basis
• Detail-oriented, reliable, and self-directed

Compensation & Benefits

• Competitive salary and incentive compensation, commensurate with market/ experience
• Excellent company-provided benefits package including paid time off, 401(k), contributory medical and other insurance plans
• The role will be located in Plano, TX with in-office expectation M-Th (4x days per week)