What are the responsibilities and job description for the Customer Service Rep position at Atlanta Title Loans?
ATLANTA TITLE LOANS – Customer Service Representative
About the Role:
As a Customer Service Representative at ATLANTA TITLE LOANS, you’ll be the face of our company—assisting customers with loan inquiries, processing payments, evaluating vehicles, and managing loan accounts. You’ll deliver outstanding service through daily communication with customers while maintaining accuracy and professionalism in every interaction.
What We Offer:
Competitive Salary
Paid Holidays – 6 paid company holidays
Vacation Time
Paid On-the-Job Training
Medical, Dental, Vision, and other voluntary benefits – available after 91 days of employment
Full-Time Schedule: Monday–Friday, 10:00 AM–6:00 PM
Rotating Saturdays, 9:00 AM–3:00 PM
Never work Sundays!
Opportunities for growth and long-term career development
We especially encourage bilingual (English and Spanish) applicants who enjoy helping diverse communities and communicating effectively with all customers.
Requirements:
General:
Must be available to work full time
Positive attitude and professional demeanor
Excellent communication skills
Detail-oriented and organized
Education:
High school diploma or equivalent required
Experience:
Prior customer service experience preferred
Basic computer and data entry skills required
Personal Qualities:
We pride ourselves on delivering exceptional service and maintaining the highest standards of honesty and integrity. We’re seeking individuals who are motivated, dependable, and passionate about helping others. If you’re bilingual (English and Spanish) and enjoy connecting with people from all walks of life, we’d love to meet you!
About ATLANTA TITLE LOANS:
ATLANTA TITLE LOANS is one of America’s most respected title loan companies, operating nearly 1,000 locations across more than 20 states. Since opening in 1990, we’ve remained committed to helping customers access the cash they need quickly, transparently, and with respect.
Our mission is to provide short-term loans through a simple, straightforward process—with competitive rates and exceptional customer service. Our Customer Service Representatives play a vital role in building strong community relationships and ensuring every customer receives the attention and understanding they deserve.
Join our team and become part of a company that values integrity, professionalism, and opportunity.
Additional Requirements:
Must successfully complete a company background screening, including credit and criminal history checks.