IT Help Desk Manager

Do you feel called to work in a Christian Ministry?

Do you want to work where you make a difference in the lives of others?

Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.

The IT Help Desk Manager at Atlanta Mission, is responsible for the overall delivery, stability, and support of Atlanta Mission’s technology environment, including hardware, network, and end-user systems. This role leads the Helpdesk team, ensures high-quality technical support, and maintains reliable and secure systems that support mission operations across all campuses. 

Essential Duties & Responsibilities 

• Oversee IT systems including network infrastructure, endpoints, and user access. 

• Ensure reliable operation of hardware, software, and connectivity. 

• Manage Microsoft 365, Azure AD, and endpoint environments. 

• Oversee RMM tools, patching schedules, and system monitoring. 

• Support ERP and mission-critical systems. 

• Coordinate with vendors for support and procurement. 

• Lead and manage Helpdesk Level 1 and Level 2 staff. 

• Monitor ticket performance and improve service delivery. 

• Serve as an escalation point for complex issues. 

• Maintain documentation and knowledge base resources. 

• Implement cybersecurity practices including MFA and endpoint protection. 

• Support MDR/EDR tools and security monitoring. 

• Oversee backup and disaster recovery processes. 

• Assist with IT projects and system improvements. 

You will uphold the following Christ-centered values: 

• Humbly Serve: You strive to live, Love and Lead like Jesus 

• Faithfully Steward:  You honor and wisely use the time, talent and treasures that God has provided 

• Courageously Innovate:  You are driven towards excellence, you continuously learn, adapt and improve 

• Joyfully celebrate:  You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission. 

• Strength in Unity:  You embrace God’s desire for oneness and kingdom-focused unity. 

Position Requirements  

• Bachelor’s Degree preferred or equilvalent experience. 

• Strong leadership and team management skills 

• Strong troubleshooting and technical knowledge 

• Experience with Microsoft 365 and networking 

• Ability to communicate technical concepts clearly 

• Strong organizational and prioritization skills 

• Commitment to mission and service 

Physical Requirements:   

• Must have the ability to remain in a stationary position (standing, walking and sitting)  

• Must be able to communicate accurate information 

• Must be able to occasionally lift and/or carry up to 10lbs 

Environmental Job Requirements: 

• Occasionally exposed to outdoor weather conditions during events 

• Moderate noise as in a business office environment 

• Lower exposure to communicable disease as described by OSHA 

Special Job Requirements: 

This position requires travel to several Atlanta Mission campuses in Metro Atlanta and Northeast GA.

What we Have to Offer You & Your Family

Employee Benefits:

• Retirement Savings with Matching Contribution
• Medical Insurance
• Dental & Vision Insurance

Employer Paid Benefits:

• 10 Paid Holidays
• 1 Mental Health Day/year
• Life Insurance
• Short-Term Disability
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Medical Concierge
• Spiritual & Professional Training & Development

Salary : $65,000 - $75,000