What are the responsibilities and job description for the Women's Health Patient Services Rep position at Atlanta Interventional Institute?
Patient Services Rep
Company: Atlanta Fibroid Center
Location: Smyrna, GA 30082
Position: Patient Services Rep
Reports To: Practice Administrator
Status: Full-Time / Non-Exempt
Schedule: Monday – Friday 8:30am – 5:30pm
Salary: TBD
Atlanta Fibroid Center is an Interventional Radiology medical practice that specializes in the nonsurgical treatment of Uterine Fibroids. We are building our communications and digital platform scheduling team and looking to recruit a Patient Services Rep. Are you interested? Do you have skills and experience in the following areas? sales, social media, patient scheduling, EHR or CRM’s? Let’s Talk
To Learn more about Atlanta Fibroid Center, check us out at www.ATLii.com.
PCS Responsibilities:
- Responsible for answering all inbound calls, text, emails and voicemails in a timely and friendly manner.
- Utilize patient database, EMR software, scripts, and tools appropriately.
- Educate customers using live and digital platform.
- Use discretion and independent judgement in handling sensitive or personal health information.
- Create and update the customers file and maintain comprehensive logs and task history.
- Build sustainable relationships and engage customers by going the extra mile.
- Schedule patients for imaging and Physician appointment. Check insurance benefits.
- Follow-up with customer leads, calls, text, emails and voicemails daily.
- Strive to meet or exceed company metrics while providing excellent consistent customer service
Qualifications/Skills
- Previous experience in a customer support role
- Track your own work on a daily basis and compare to previous benchmarks
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Familiarity with Health insurance and CRM technology
- Customer service
- People skills
- Data entry skills
- Sales experience
- Outpatient Scheduling
- Ability to multi-task
- Set priorities
- Attention to detail
- Time management skills
- Professionalism
- Social Media
- College Degree