Client Service Coordinator

Remedy is seeking an empathy-driven individual to join the team as a Client Service Coordinator. We are compelled to support pets and their people, which is why we are revolutionizing veterinary care in the southeast. As the first point of contact for our hospital, this position is an integral part of ensuring our clients and patients have a positive healthcare experience.

Highlights

• A friendly, inclusive environment where everyone--from our team to our furry patients--is treated with compassion and respect
• Welcoming workplace with an evolving focus on diversity, equity, and inclusion
• Generous benefits package, including 3 weeks of PTO and a 100% employer-paid health insurance option
• Community-focused organizational goals with supportive management

Duties and Responsibilities

The Client Services Coordinator must be approachable and able to communicate effectively with different audiences. The coordinator is responsible for providing exceptional customer service through various organizational and administrative tasks.

Client support

• • Greeting clients and patients, answering telephones, returning voicemails, addressing walk-in inquiries, and processing over-the-counter sales
  • Managing hospital schedule including making and confirming appointments, and placing reminder calls to clients
  • Offering educational information to clients
  • Coordinating accommodation for clients with special needs
  • Managing lobby wait-times and traffic
  • Managing electronic medical records, reports, and email correspondence
  • Coordinating surgery drop-offs, check-in, and check-out with medical personnel
  • Presenting and explaining the cost of services or fees to ensure transparency

Operational support

• • Maintaining and organizing patient medical records, ensuring accurate and complete data entry in the ezyVet database
  • Processing approved payment methods per hospital protocol (cash, credit card, etc.)
  • Processing end-of-day paperwork, financial reconciliation, and daily cash drawer deposits
  • Maintaining cleanliness of the lobby and front desk
  • Coordinating with Hospital Manager for special food orders, client concerns, financial discrepancies, or other matters as appropriate
  • Managing front desk office supplies and needs
  • Providing administrative and logistics support to medical staff and management, including assistance during high-volume periods

Skills and abilities

• • Excellent verbal and written communication skills
  • Ability to actively listen and solve problems real time with new information
  • Multi-tasking skills and ability to prioritize tasks
  • Bi-lingual (English-Spanish) is a plus
  • Proven decision-making skills
  • Desire to work with people and animals
  • Strong interpersonal skills and a willingness to be collaborative with peers
  • Strong work ethic and ability to remain consistent and accurate in a fast-paced environment
  • Proficient at computer programs, including Microsoft Office and database management software (ezyVet)
  • Ability to build meaningful relationships
  • Ability to maintain professionalism and confidentiality by applying mature judgement and discretion
  • Desire for continued learning and to share knowledge with others
  • Attentive and detail oriented

Qualifications and Requirements

• • Highschool diploma or GED
  • Minimum one-year in a customer service position
  • Must maintain a professional appearance at all times
  • Reliable, and punctual attendance is required

Working conditions

• Performs work in a hospital/office setting
• Potentially subject to animal bites and scratches
• Physical efforts that require standing, bending, reaching, stooping, squatting, and lifting, pulling, or pushing up to 50 lbs. with reasonable accommodation, and ability to work in a noisy environment.