Animal Welfare Supervisor

Works closely with Operations Management to support staff, volunteer, and community service programs. Provides supervision and training to support the deliverance of humane animal husbandry and superior customer service in accordance with the AHS mission, goals and management philosophy.

 Duties & Responsibilities

Personnel

• Promotes a culture of teamwork, positivity, compassion, and performance excellence
• Assists the Director with personnel related tasks, including new hire interviews, training, and day-to-day supervision of staff, volunteers, and community service
•  Provides input for periodic and annual evaluations in accordance with AHS policies 

Administration

• Supports the Director in managing supply inventory to include ordering, receiving and distribution
• Ensures record keeping and accuracy as it pertains to ordering and receiving, adoption paperwork, receipts, cash reconciliations and deposits, and animal records.
•  Handles agency funds according to protocol and reports cash discrepancies promptly
•  May performs bank deposits
•  Supervises the ethical stewardship of donated goods and resources
•  Attends managerial meetings and events as needed
•  Facilitates training of staff, volunteers, and community service

Program Support

• Supports Management and staff in providing the highest level of customer service to clients and visitors
•  Supports Management in the day-to-day supervision and coordinating of animal care activities, customer service, and enforcement of AHS policies and guidelines
•  Ensures staff and volunteers are trained to counsel customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices
•  Trains staff to solicit donations and encourage purchase of pet supplies
•  Supervises the physical wellbeing, cleaning, exercise, and daily emotional enrichment of animals available for adoption
•  Supervises and periodically audits the maintenance of animal care records, proper feeding, medicating, and delivery of veterinary care to animals available for adoption
•  Promotes humane animal handling according to established safety policies and procedures
•  Supervises and coordinates AHS cleaning, disease control, and quarantine protocol activities
•  Supervises the upkeep, safety, and sanitation of animal enclosures, public areas, workspaces, and equipment
•  Trains staff, volunteers, and community service in the safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
•  Collaborates with other departments to accomplish departmental and organizational goals
•  Support staff in completion of daily tasks
•  Other duties as assigned

• Preferred previous experience in a supervisory role 
• Previous animal handling experience
• Preferred knowledge of animal diseases, medications and treatment protocols
• Preferred knowledge of animal behavior and ability to read animal body language
• Previous experience and track record of success in a customer service environment
• Computer literate in a Windows environment
• Ability to utilize effective problem solving/decision making skills
• Ability to communicate effectively, both orally and in writing
• Excellent interpersonal skills
• Desire and ability to work with animals
• Willingness to travel and provide program support to other AHS locations and departments
•  Ability to multi-task and handle a high stress environment
• Willingness to be trained and administer humane euthanasia 
• Must be able to set aside personal judgement for the betterment of the client and the animals
• Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels, etc.
• Proven ability to exercise sound, independent judgment Working Conditions
• Requires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
• Ability to lift, pull or push up to 50 lbs. with reasonable accommodations
• Required to follow AHS uniform policy
• Works in high noise level areas
• Physical efforts require constant bending, stooping and standing
•  Safety procedures must be adhered to without exception
• Exposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditions.
• Exposure to animal waste and common allergens.