Senior Vice President, Housing Choice Voucher Program

Title : Senior Vice President Housing Choice Voucher Program

Department: Housing Choice

Reports to: Chief Operating Officer

Pay Grade: U

Target Salary: $180,100 (Compensation is negotiable based on experience, skills and qualifications)

The Senior Vice President, Housing Choice Voucher Program is responsible for leading and directing the day-to-day administration of Atlanta Housing’s Housing Choice Voucher Program (HCVP) as it serves some 26,000 low- and moderate income families. The Senior Vice President leads the daily administration of Atlanta Housing’s program, which serves more than 26,000 low‑ and moderate‑income families. This role provides strategic, accountable, and compassionate leadership across all HCVP operations, including waiting list management, voucher processing and recertification, program compliance, landlord recruitment, and education for internal and external stakeholders. The SVP ensures transparent, competitive, and integrity‑driven practices that strengthen HCVP as a vital public‑private resource for families. The position oversees a team of 100 professionals and requires both strategic leadership and hands‑on execution. The Senior Vice President reports directly to the Chief Operating Officer

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Essential Duties and Responsibiliti

• esOversees and manages Atlanta Housing’s HCVP, along with related functions and responsibilities that enable programmatic success and fulfillment of Atlanta Housing’s mission and strategic goal
• s.Provides leadership and inspiration to the HCVP department to optimize and leverage opportunities for collaborative operational efficiencies culminating in excellent customer service, optimal customer responsiveness and attainment of desired voucher utilization level
• s.Develops vision for HCVP, articulates department’s objectives and sets realistic priorities for long/short range planning and executio
• n.Hires and supervises functional area directors/managers and develops a diverse and competent team, organizes a motivated team to excel and instills a high level of accountability in the execution of HCVP operations and initiative
• s.Leads, coordinates, manages and facilitates the strategic direction, design, development, implementation and coordination of all HCVP departmental operations and activities efficiently and effectively within appropriate policy guidelines, with an emphasis on consummate customer service and customer responsiveness. This includes, but is not limited to: (i) development, and execution of all phases of the voucher issuance, leasing, recertification and termination of assistance processes; (ii) enhancement of Department and individual team policy and procedures; (iii) completion of special projects/initiatives; (iv) systems and quality assurance activities that facilitate the timely and U.S. Department of Housing and Urban Development (“HUD”) execution of voucher-related activities; (v) internal/external marketing, training, technical assistance of the Department’s activities and services; (vi) facilitation of emergency or voucher activities as Atlanta Housing, or its subsidiaries, may require from time to time; (x) analysis, tracking and reporting of leasing and rental trends and participant and landlord performance on a regular basis to demonstrate progress against strategic objective
• s.Diagnoses and evaluates problems accurately and executes potential solutions strategically, tactically and utilizes a timely systematic problem-solving proces
• s.Oversees the procurement and solicitation process of services required to support the HCVP, including development and presentation of resolutions for approval to the Atlanta Housing Board of Commissioner
• s.Supports HCVP and corporate financial management through department budget management, landlord payments, periodic budget/cost analysis, accounts receivable/payable, and monitoring to ensure meeting timely financial execution and appropriate reporting to executive managemen
• t.Collaborates, builds and maintains solid relationships at the executive, supervisory and staff levels and serves as a key resource for technical or general business expertise and advice y to facilitate the smooth, timely, and regulatorily compliant execution of the HCV
• P.Advise executive and senior leadership on matters that impact the Atlanta Housing’s HCVP program and ability to provide housing assistance to low income families with recommendations regarding appropriate responsive action
• s.Maintain an up-to-date knowledge of local, State and Federal regulations and requirements related to HCVP activitie
• s.Represents AH in the community in positively promoting the HCVP and addressing community issues related to the HCV
• P.Performs other related and/or assigned tasks as require

d.
Knowledge & Skill Requireme

• ntsAbility to effectively lead, manage and evaluate an experienced and diverse te
• am.Strong managerial experience coordinating activities across multiple units and departments including the demonstrated ability to: (i) assess, plan, coordinate, supervise, and lead the work of staff from multiple areas, and (ii) effectively employ problem-solving and conflict resolution techniques as they relate to staff, program participants, landlords and other internal/external custome
• rs.Exceptional verbal and written communication skills, with the ability to read, interpret and develop strategic initiatives and necessary departmental policies, procedures and documen
• ts.Ability to manage systemic and extremely complex projects in a time-sensitive environment using strong analytical skills and abilities with attention to consummate customer service and customer responsivene
• ss.Demonstrated organization and administrative skills including the ability to plan, organize and juggle multiple demands to meet established goals and deadlin
• es.Knowledge of the principles of financial planning and budgeti
• ng.Ability to accurately prepare and present a variety of comprehensive reports, studies
• andproposals, including reports to the Board of Commissioners, and to attend and pres
• entinformation at meetings with Atlanta Housing staff and other professional organizations and community groups as requir
• ed.Applied continuous improvement methodologies to identify and implement opportunities for enhancing business processes, improving program outcomes, and increasing employee satisfacti
• on.Demonstrated ability to work in a collaborative manner with colleagues, internal clients, partners, vendors and stakeholde
• rs.Excellent interpersonal skills with the demonstrated capability of developing and maintaining internal and external positive and professional relationshi
• ps.Superior judgment, tact, diplomacy, reasoning and analytical abilities requir
• ed.Must be able to function in an environment of multiple and shifting prioriti
• es.Demonstrated proficiency of current office technology used on-the-job to include Microsoft Office Suite and proprietary software (proficiency in Yardi software platform is a plus) and demonstrated use of such technology/applications on a regular bas
• is.Excellent research and analytical skills and experience in various phases of the acquisition and management process

es.
Education / Experi

• enceEducation: Master’s degree from an accredited college or university required in Pu
• blicor Business Administration, Management, Social Services, Finance, Urban Studies, Urban Planning, or related field. An equivalent combination of education, training and experience that provides the required knowledge and abilities may be substituted for a portion of the educat
• ion.Experience: At least ten (10) years of progressively responsible experience, four (4) years of which must have included responsibility for directing a major program or operational unit, including direct supervision and oversight of managers, or equivalent combination of education and/or experience required. Experience in public, multi-family and/or assisted housing prefer
• red.HCVP Experience: Experience administering a variety of HCVP programs in an efficient manner including developing new programs, policies and procedures, long and short-range plans, setting priorities, meeting work schedules and utilizing performance metrics and efficiency ratios typically used in production-oriented environme
• nts.Certifications: Some formal certifications will be required for the job and must be completed within 6-12 months of date of hire; these may include but are not limited to: Section 8 Specialist; Section 8 Financial Management; Rent Calculation, etc. Other job-relevant certifications, affiliations and memberships a plus – these may include certifications from PMI, AMA,
• etc.Ethical Integrity: High ethical standards and integrity are essential for maintaining trust and credibility in this role. The Senior Vice President, HCVP adhere to the highest standards of professional conduct and act with honesty and transpare