What are the responsibilities and job description for the Part -Time Front Desk-Reception position at Atlanta Convention & Visitors Bureau?
Description
General Description
The front desk representative is responsible for greeting and providing information to clients, visitors and other guests of ACVB.
Our Team
Discover Atlanta is an innovative, inclusive and diverse marketing organization publishing content in multiple print, digital and social channels, and regularly producing award-winning campaigns. Discover Atlanta publications are the leading resource for travelers and locals to find things to do – from arts and culture to history and heritage, restaurants and more. Operated by Atlanta Convention & Visitors Bureau, Discover Atlanta is the official destination marketing organization for the city and serves to favorably impact Atlanta's economy through conventions and tourism, a multi-billion-dollar hospitality industry.
Responsibilities (including, but are not limited to the following)
Knowledge & Skills
General Description
The front desk representative is responsible for greeting and providing information to clients, visitors and other guests of ACVB.
Our Team
Discover Atlanta is an innovative, inclusive and diverse marketing organization publishing content in multiple print, digital and social channels, and regularly producing award-winning campaigns. Discover Atlanta publications are the leading resource for travelers and locals to find things to do – from arts and culture to history and heritage, restaurants and more. Operated by Atlanta Convention & Visitors Bureau, Discover Atlanta is the official destination marketing organization for the city and serves to favorably impact Atlanta's economy through conventions and tourism, a multi-billion-dollar hospitality industry.
Responsibilities (including, but are not limited to the following)
- Greet clients, visitors and guests; determine the purpose of each person’s visit and direct or escort them to the appropriate location.
- Answer and route calls to the appropriate individuals and departments in a professional and timely manner.
- Direct vendors, deliveries, mail, documents, packages and courier to the mailroom.
- Perform administrative and clerical support tasks.
- Fulfillment for clients, including printing and assembling visitors’ promotional materials (mailing brochure packages).
- Maintain current knowledge of member hotels, venues, and attractions to answer inquiries.
- Professional appearance.
Knowledge & Skills
- Basic technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Excel, Word, Teams, etc.)
- Job Knowledge
- Accuracy
- Strong Team Player
- Detail -oriented and Pproactive
- Excellent interpersonal and customer service skills
- Excellent oral and written communication skills
- High school diploma or equivalent required
- Minimum 1 year of experience in an office setting preferred (internships included)
- Work Hours: Mondays and Tuesdays from 9:00 AM to 5:00 PM (Ability to work multiple days of the work week)
- Prompt arrival and departure times
- Open and close the front office
- Work Environment: Standard, temperature-controlled office environment with moderate office noise level
- Work Location: This is a part-time on-site position located in downtown Atlanta
- Physical Requirements: Light lifting up to 15 lbs. Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions
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