What are the responsibilities and job description for the Ticket Operations Trainee position at Atlanta Braves?
If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us!
The Atlanta Braves Trainee Program is designed for applicants who are interested in beginning a career in professional sports. Trainees will work full-time beginning in January 2026. Applicants are encouraged to visit braves.com/trainee for more information prior to applying.
The Atlanta Braves and Truist Park Ticket Operations manages the entire ticketing process from event build and sales, to distribution, to customer support and data analysis. Along with Major League Baseball and other internal departments, as well as outside stakeholders like Ticketmaster and LiveNation, we leverage industry leading technology to ensure a seamless experience for fans.
KEY AREAS OF RESPONSIBILITY:
If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team at PeopleCapital@braves.com
The Atlanta Braves Trainee Program is designed for applicants who are interested in beginning a career in professional sports. Trainees will work full-time beginning in January 2026. Applicants are encouraged to visit braves.com/trainee for more information prior to applying.
The Atlanta Braves and Truist Park Ticket Operations manages the entire ticketing process from event build and sales, to distribution, to customer support and data analysis. Along with Major League Baseball and other internal departments, as well as outside stakeholders like Ticketmaster and LiveNation, we leverage industry leading technology to ensure a seamless experience for fans.
KEY AREAS OF RESPONSIBILITY:
- Assist in managing the Accessible Services phone line and email
- Serve as liaison between Ticket Sales and Service department and Ticket Office with payments and ticketing issues that may arise
- Respond to telephone and e-mail requests regarding tickets from all staff in a professional and timely manner
- Assist with verifying ticket orders as well as filing orders when completed
- Process and ship mail orders using UPS and FedEx software
- Assist full-time staff with game day operations in the Ticket Office
- Contribute as a team member to the overall success of the Atlanta Braves Ticket Operations Department
- Ability to adapt to a team player environment
- Performs all other related duties as assigned
- College graduate, Bachelor's or Master's, with a GPA of at least 3.0 at graduation
- Excellent written and verbal communication skills
- Ability to work effectively and relate well with individuals of diverse backgrounds and within all levels of the company
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
- Customer service oriented
- Excellent executive presence
- Must complete a background check
- One year experience in the computerized ticketing industry or related field preferred
- Ability to work extended and irregular hours including nights, weekends and holidays
- Self-motivated individual with high degree of responsibility including confidentiality, sense of urgency, and accountability
- Proactive, organized and detail-oriented person who can prioritize their workload and follow through with minimal supervision
- Flexibility and enthusiasm in attitude and approach
- Knowledge of principles and practices of cashier and accounting procedures
- Archtics and Ticketmaster ticketing systems preferred, but not required.
If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team at PeopleCapital@braves.com
