Director of Retail

DIRECTOR OF RETAIL

Position Overview

The Director of Retail is responsible for leading and managing all retail operations across the Atlanta Athletic Club's Golf and Racquet Shops, ensuring a best-in-class member shopping experience that reflects the Club's legacy of excellence and hospitality. This position oversees product selection, merchandising, vendor relations, budgeting, and staff development, while aligning all retail operations with the Club's purpose and mission.

Primary Responsibilities

Retail Strategy & Operations

• Develop and execute a comprehensive retail strategy that enhances member satisfaction, drives sales performance, and supports the Club's brand identity.
• Oversee the daily operations of all retail outlets, ensuring efficiency, accuracy, and consistency in service and presentation.
• Maintain optimal inventory levels and effective merchandising that highlights current trends and member preferences.
• Create and manage annual budgets, forecasts, and financial reports, monitoring profitability and expense control.

Merchandising & Vendor Relations

• Establish and maintain strong vendor partnerships to ensure access to premium merchandise and favorable purchasing terms.
• Select and curate product assortments that reflect member interests in golf, racquets, fitness, and lifestyle apparel.
• Coordinate seasonal buying trips, trunk shows, and member retail events that drive engagement and sales.
• Negotiate vendor contracts, pricing, and consignment terms to maximize margin opportunities.

Team Leadership & Member Experience

• Recruit, train, and lead a retail team committed to delivering exceptional member service.
• Develop team members through effective coaching, product knowledge sessions, and performance evaluations.
• Foster a culture of hospitality and professionalism consistent with the Club's credo of gracious service.
• Ensure visual presentation standards are consistently upheld in all retail spaces.

Collaboration & Club Integration

• Partner closely with the Golf, Racquets, Fitness, and Marketing departments to promote retail offerings through events, communications, and social media.
• Collaborate with accounting to ensure accurate inventory control, sales tracking, and reporting.
• Work with Club leadership to enhance brand consistency across all merchandise and uniforms.
• Represent the Club's retail program in member committees or special projects as needed.

Skills and Abilities:

• Strong leadership and organizational skills with proven success in team development.
• Expertise in merchandise buying, inventory systems, and retail analytics.
• Excellent communication and interpersonal skills, with a strong focus on member service.
• Proficiency with POS and inventory management software; Jonas or similar system experience preferred.
• Passion for hospitality, luxury service, and brand presentation.
• Requires occasional evening and holiday availability based on Club programming and seasonal demand.
• Physical requirements include the ability to lift 25 pounds and ability to stand and move about retail and club areas for extended periods of time.

Education:

• Bachelor's degree in Business, Retail Management, Marketing, or a related field preferred.
• Minimum 5–7 years of progressive retail management experience, ideally within a private club, resort, or luxury retail environment.

AAC Purpose & Benefits

The Atlanta Athletic Club delivers an exceptional and family-focused experience that consistently exceeds the expectations of all those we serve, while preserving our heritage, traditions and reputation for championship golf.

Atlanta Athletic Club (AAC) is committed to providing a comprehensive benefit program for your physical and financial wellness, creating value in your most important investment - you

For your physical wellness we offer competitive medical coverage through United Health Care, dental coverage through Guardian as well as vision insurance through VSP. Our Vacation, Sick and Personal programs are available for you to rejuvenate with time off. For your financial wellness, we provide a wide array of coverage, including employer paid life insurance, supplemental employee, spousal and child life insurance as well as short and long-term disability plans. Our 401(k) Safe Harbor Plan with a 4% employer contribution provides additional incentive for choosing the AAC as the employer of your future. Specific details and eligibility of these programs vary by employment status.

The Atlanta Athletic Club is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Salary : $80,000 - $120,000