What are the responsibilities and job description for the Insurance policy representative / office assistant position at ATL INSURANCE AGENCY?
We are hiring!
ATL Insurance a Seguros Universal Inc offers professional insurance services in the Atlanta metro areas and throughout the state Georgia. We specialize in Auto, Home, Renters, Commercial and Business insurance needs.
Our agency is a trusted leader Amongst other insurance agencies in Atlanta, providing quality protection, superior customer service and the competitive insurance rates with coverage's tailored to your specific needs. As an independent insurance agency, we represent a diverse portfolio of insurance companies that enables our expert agents to effectively compare rates and coverage to ensure our clients receive the quality protection they deserve.
We are currently looking for insurance professionals to join our team:
"AGENTS AND LOCATIONS' ASSISTANTS" (Policy Service)
- Office Assistance.
- Deal directly with customers and/or producers either by telephone, electronically or face to face respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle insurance product and service inquiries provide pricing and delivery information
- Perform customer verifications
- Pet up new customer accounts
- Process orders, forms, applications, and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Reconcile insurance companies monthly commission statements
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service pro
The candidates must meet the following requirements,
- Some college education
- Computer end-user Proficient
- Microsoft and Google products proficient
- Eligible to work in the US
- Excellent communication skills.
- Bilingual (English & Spanish)
- Sales & Customer service experience.
- Vehicle in good conditions
- Obtain necessary insurance licensed within 90 days.
Job Type: Full-time
Pay: $27,562.00 - $29,562.00 per year
Benefits:
- Health insurance
- Paid time off
Supplemental Pay:
- Bonus opportunities
Education:
- High school or equivalent (Preferred)
Experience:
- Insurance Sales & Policy Services: 1 year (Preferred)
Language:
- Spanish (Required)
License/Certification:
- Insurance Agent License (Preferred)
Ability to Relocate:
- Norcross, GA 30093: Relocate before starting work (Required)
Work Location: In person
Salary : $27,562 - $29,562