Bike Service Manager

About Us:

Atkins Verona Bicycle Shoppe is the epitome of a "local bike shop". Atkins is family-owned, in business continuously since 1955. Atkins has been located in picturesque Verona, Wisconsin for the last 40 years. It's the bike equivalent of Cheers Bar – everybody knows your name. It's this kind of environment that has created generations of Atkins loyalists, some traveling hundreds of miles to our shop because they will only buy and have their bikes serviced at Atkins. Because of the rapid growth of the city of Verona, we've recently added to the footprint of our store to better serve our growing customer base and are looking for just the right person to join our team as a bike service manager. The person who fills this position must be committed to customer service and to filling whatever role needs to be filled at the time. If you have prior experience as a bike service manager, that's certainly a plus. If not, we will train you. You do need to have an aptitude for mechanics and specifically a curiosity to learn more about bikes. Most of your work will be repairing and assembling bikes and training part-time service staff, but be assured there will be times when you're on the floor talking with customers, selling bikes, ordering stock, placing stock, or even mowing the yard (yes, we have a yard). At times it's an "all hands on deck" environment.

Primary Responsibilities

• Committed to serving our customers
• Repairing, assembling, and servicing bikes
• Ordering parts and tracking warranty work
• Tracking inventory of new bikes and ordering as needed
• Maintaining thorough knowledge of shop products
• Training, scheduling, and evaluating part-time service help
• Other duties as necessary

Experience

• Experience assembling and repairing bikes preferred but not required
• Experience working with other mechanical systems such as automobiles, HVAC, aircraft — something that required your hands-on mechanical skills
• Experience providing superior customer service
• Experience working as a member of a team
• You're a bike rider yourself. You love all things about bikes, talking about bikes, looking at bikes, thinking about bikes...

Skills

• Understanding that it's the customers who ultimately pay your salary
• Authentic desire to serve customers and keep them riding their bikes
• Exceptional interpersonal and relationship building skills
• Ability to work as a member of a team
• Ability to wear many hats and do what needs to be done in the moment

• Understanding of mechanical systems – preferably bicycles
• Excellent organizational and time management skills
• Curious and eager to learn
• "Do it well" mindset
• Ability to multi-task Working Conditions
• Climate-controlled, well-appointed shop with lots of natural light
• Ability to be mobile and stand for extended periods of time
• Ability to lift up to 50 lbs. while utilizing appropriate equipment and safety techniques

Salary and Benefits

• Starting salary: $45,000 (exempt position)
• 2 weeks paid vacation starting; 1 week between Christmas and New Year's off additionally
• Health and dental insurance provided
• "Local bike shop" environment to work in
• Employee discounts on all products for personal use

How to Apply

Please email cover letter and resume to Ali Atkins at: atcycle@tds.net. The successful candidate will also need to provide three recent professional references.

Atkins Bike Shoppe is an Equal Employment Opportunity ("EEO") Employer. Atkins Bicycle Shoppe strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.