What are the responsibilities and job description for the Strategic Sales Account Manager position at ATI?
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ATI is currently seeking a Strategic Account Manager to join our team in Cudahy, WI. As a Strategic Account Manager, you will report to a Program Manager and play an integral role in our continued success and in driving strategic growth and helping ensure we are meeting ATI and customer goals and objectives.
A successful Strategic Account Manager is a critical thinker, detail oriented, and is able to support customer inquiries and requests in a timely and appropriate manner. In order to become successful, you will have to quickly learn ATI, our products, and build strong relationships with customers and internal cross-functional teams including, production, planning, supply chain and other key stakeholders.
Summary
- Maintain and strengthen customer relationships.
- Initiate quotation proposals through internal procedure, negotiate pricing with assistance from Program Sales Manager and obtain orders which meet customer and ATI Forged Products requirements.
- Review customer orders for any errors or updates that may need to be made prior to entry into system.
- Coordinate communication between ATI Forged Products and customer regarding contractual or technical questions that may arise and establish verbal and written commitments between ATI Cudahy and customer.
- Perform internal and customer follow-up necessary to service customer needs.
- Work with Program Sales Manager to execute strategic customer and / or market commercial initiatives across all of the ATI Forged Products facilities.
- Provide Sales Management with statistics on sales order and shipment projections via monthly, and yearly forecasts to facilitate proper decision-making and goal setting.
- Interface closely with the Engineering Design, Technical, Production Planning and Operations teams across all of the ATI Forged Products facilities.
- Work with Production Planning to provide a weekly line of balance to customers. Escalate part priorities with Program Sales Manager as needed. Communicate weekly status updates to customers and Program Sales Manager.
- Responsible for effective handling of customer complaints to assure prompt resolution and desired customer relations.
- Participate in, and eventually lead, customer contact via plant visits and offsite discussions.
- Coordinate submissions by the Quality Department for customer review of non-conforming materials to assure compliance to contractual requirements procedure, and timeliness consistent with Sales Department and ATI Forged Products objectives. Assist Quality Department in obtaining timely resolution.
- Complete and submit customer reports as needed.
- Resolve payment discrepancies with customers as needed.
Qualifications:
Basic Requirements
- BS. Engineering, Marketing, Business, or related is required.
- 4 years of experience working in account management
Preferred
- 4 years of sales experience working in aerospace or a forging environment
Essential Skills:
- Effective oral and written presentation skills with the ability to work collaboratively with cross-functional teams including, internal and external stakeholders
- Exceptional interpersonal skills
- Strong analytical skills to analyze and resolve difficult problems effectively and implement long term solutions
- Excellent organizational skills with the ability to multi-task
- Ability to travel
- Broad knowledge of sales techniques, strong human relations, written, and oral communication skills.
*It is ATI's policy to not provide immigration sponsorship for any of the company's positions.
ATI and its subsidiary companies will provide equal employment opportunities to all applicants without regard to applicant's race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability status, or any other status protected be federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.