What are the responsibilities and job description for the Revenue Recovery Specialist position at ATI Restoration?
POSITION SUMMARY
The Revenue Recovery Specialist identifies and resolves operational, compliance, billing, insurance, and payment gaps that delay ATI revenue on completed work. The role supports Managed Repair Program (MRP), TPA, and insurance-direct files and serves as the financial extension of CORE Compliance for program work.
The position works across CORE, Operations, Billing, AR, Finance, carriers, and TPA partners to move files through financial closeout.
The successful candidate is self-directed and organized enough to own a large file queue remotely, and is a clear, firm communicator with field offices and outside partners.
PRINCIPAL RESPONSIBILITIES
Job duties include, but are not limited to:
File Review & Compliance Monitoring
- Review MRP and TPA files for financial, compliance, or workflow issues that block payment.
- Monitor required program milestones and control points through financial closeout.
- Identify missing documentation, including COSs, ATPs, final photos, work authorizations, change orders, estimates, supplements, and invoices.
- Confirm required documentation is uploaded to the correct TPA or carrier platform and required QA or approval steps are complete.
Funds Recovery & Billing
- Identify available draws and approved funds that have not been requested and initiate the appropriate request.
- Coordinate billing to align with approved or requested funds.
- Identify approved work that has not been invoiced or paid.
- Review TPA deductions, program fees, credits, and payment calculations for accuracy.
- Identify billing timing issues that create payment delays or collection risk.
- Flag program repairs, private repairs, or change orders that have been processed incorrectly.
- Request revenue credits, invoice corrections, and forecast updates as needed.
Payment Tracking & Closeout
- Track payment movement from carrier or TPA through receipt by ATI.
- Work with carriers, adjusters, clients, and customers to resolve approvals, payment delays, and funding status.
- Confirm financial and program requirements are complete before file closeout.
Cross-Team Correction & Escalation
- Work with CORE, Program Administrators, Project Directors, Regional and Office Managers, Billing, and Finance to correct workflow gaps.
- Coach offices on file updates, documentation, and draw requirements.
- Escalate recurring compliance or workflow failures that contribute to aged AR.
- Attend monthly Admin Program meetings and required training to stay current on program changes.
Special Projects
- Research ATI's unclaimed property by state and legal entity, and support the claim filings.
- Perform other related duties as assigned by [Manager Title].
EDUCATION & EXPERIENCE
- 3 years of experience in restoration, insurance claims, construction billing, or accounts receivable is required.
- Working knowledge of MRP/TPA program requirements, draws, and payment flows is required.
- The ability to read estimates, supplements, and change orders and spot what blocks payment is required.
- Experience working with carriers, adjusters, and TPA portals is required.
- Strong Excel or Google Sheets skills for tracking and reporting are required.
CORE COMPETENCIES
- MRP / TPA Program Knowledge
- Billing, Draws & Payment Flow Expertise
- Compliance & Documentation Review
- Estimate, Supplement & Change Order Analysis
- Carrier, Adjuster & TPA Portal Navigation
- Data Tracking & Reporting (Excel / Google Sheets)
- Self-Direction & File Queue Management
- Clear, Firm Communication
- Cross-Functional Collaboration
- Coaching & Escalation
SUPERVISORY RESPONSIBILITY
The Revenue Recovery Specialist provides oversight of revenue recovery and compliance issues across ATI's insurance-related work. Responsibilities include identifying workflow issues that delay payment, working with office leadership to resolve them, providing corrective training, and escalating unresolved or recurring issues to the Revenue Recovery Manager and appropriate leadership.
TRAVEL & WORKING CONDITIONS
- This position is primarily remote, with travel as needed for office training, compliance reviews, and operational support. Travel may be required to assist offices with correcting workflow issues affecting billing, collections, and revenue recovery.
- Work is primarily performed in a remote environment, owning a large file queue and coordinating with field offices, carriers, and TPA partners.