What are the responsibilities and job description for the Physical Therapy Support Specialist position at Athletico Physical Therapy?
About the Role
Athletico Physical Therapy seeks a highly skilled and compassionate Front Office Coordinator Float to join our team. As a key member of our front office team, you will play a crucial role in delivering exceptional patient experiences and supporting our physical therapists in providing high-quality care.
Responsibilities
- Act as the primary point of contact for patients and physical therapy staff, handling inquiries, resolving issues, and ensuring seamless communication throughout the patient journey.
- Coordinate scheduling, new patient onboarding, and insurance verification processes to ensure accurate and timely documentation.
- Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
Requirements
- Education: High School Diploma or equivalent required.
- Knowledge and Technical Skills: Proficiency with MS Office, Outlook, and Excel; knowledge of healthcare insurance benefits and coverage preferred; experience with requesting and managing customer payments preferred.
