What are the responsibilities and job description for the Medical Receptionist position at Athletic Physical Therapy?
Medical Receptionist
The Face of Our Patient Experience!
PLEASE do not apply if you can't agree to this:
- NOT a Summer Job - the hours are ongoing
- Pay: $19.50 to $21.50 per hour BOE.
- Job Type: Part-time
- Schedule: Monday, Wednesday, Friday 8am to 5pm, 8-hour shifts
- Start ASAP: we need to start your training
Athletic Physical Therapy is looking for a high-energy, friendly Medical Receptionist to join our A-Team! We aren’t your typical medical office—we are a fast-paced, patient-focused clinic dedicated to helping people recover from injuries and get back to doing what they love.
We use advanced AI technology to handle the "heavy lifting" of insurance and billing, allowing you to focus on what matters most: providing an outstanding experience for our patients from the moment they walk in or call.
What You’ll Do
As our Medical Receptionist, you are the first point of contact for patients and their families. You will be responsible for creating a positive first impression and ensuring the onboarding process for new patients is seamless.
- Awesome Customer Service: Provide top-tier service by answering phone calls and responding quickly to texts, faxes and emails from prospective patients.
- New Patient Intakes: Organize intakes from multiple sources (text, email, phone) and enter all required data into our EMR system before the patient’s first visit.
- Expert Scheduling: Manage and book appointments for new and existing patients to keep our providers' schedules full.
- Patient Instruction: Educate patients on office policies and instruct them on how to prepare for their first appointment.
- Payment Collection: Accurately process patient payments by communicating and collecting predetermined copays and coinsurance at the time of service.
- Appointment Verification: Confirm new patient appointments and demographic data the day before via phone, text, or email.
What You Won't Do
- No Insurance Verifications: You won’t need to call insurance companies; our AI system handles the verification of benefits for you.
- No Billing Claims: You are not responsible for submitting health insurance claims; we have a dedicated billing team for that.
- No Authorizations: You will not need to manage complex treatment authorizations.
Who You Are
- A People Person: You possess strong interpersonal and verbal communication skills and love helping others.
- Highly Organized: You can manage multiple tasks—like phones, texts, and faxes—while maintaining accurate and up-to-date patient records.
- Tech-Savvy: You are comfortable learning new software and using AI-driven tools to streamline your daily workflow.
- Reliable & Professional: You respond to inquiries in a timely, professional manner and work effectively with both patients and clinical staff.
Position Details & Benefits
- Pay: $19.50 to 21.50 per hour BOE.
- Job Type: Part-time
- Schedule: Monday, Wednesday, Friday 8am to 5pm, 8-hour shifts (No weekends!).
- Environment: A stable, tech-forward company with over 25 years of success in the community.
Ready to join the team? If you are a proactive professional looking for a rewarding part or full-time role, we would love to hear from you. Send your resume to apply!
Pay: $19.50 - $21.50 per hour
Work Location: In person
Salary : $20 - $22