What are the responsibilities and job description for the Membership Sales Representative position at Athletic Clubs International LLC?
Job Title: Membership Sales Representative
Brief Description:
Responsible for achieving and exceeding individual and department monthly sales goals for new memberships.
Primary Responsibilities:
- Conduct prospecting activities daily by securing information on individuals who live, work or travel into The Sporting Club market area
- Contact existing and former members daily to obtain appointments at TSC
- Schedule daily tour appointments by contacting prospects throughout a daily shift
- Conduct tours of the facility, ending with a face-to-face conversation to close the sale
- Maintain knowledge of every program, event, and facility amenity to be highly informative to prospects and members
- Demonstrate outstanding customer service to members by providing a welcoming and progressive environment
- Maintain exceptional standards of customer service during high-volume, fast-paced sales process
- Facilitate inbound customer service and membership relationship calls
- Other duties as assigned.
Position Requirements:
- 2 – 3 years membership sales experience
- Communicate on an as needed basis with all departments, including managers and directors, to discuss all matters that relate to membership sales
- Master membership sales processes using club membership software
- Demonstrate competency in Microsoft applications including Word, Excel, and Outlook
- Resident of Philadelphia preferred
Technical Skills/Knowledge:
- Strong interpersonal skills with former members, prospective members, staff, guests, and owners
- Excellent written and verbal skills
- Excellent member customer service skills and professionalism
- A strong, positive attitude and daily work ethic
- Proficient in TSC member account maintenance platform (Club Automation) and Customer Relationship Management (CRM).
Physical Requirements
- Ability to lift, carry and otherwise move up to 25 pounds daily
- Ability to sit, stand and walk around the Club for various lengths of time and at various points in time throughout a scheduled shift
- Ability to proficiently operate computer hardware and software on a daily basis
- Ability to operate fax/copy/scan machines, telephone, computers, and general office equipment daily
- Ability to communicate effectively with members, staff, guests, vendors and owners
The Sporting Club is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.