Manager - CRM Marketing

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About The Role

The CRM Marketing Manager owns the end-to-end execution and optimization of email, SMS, and push notification campaigns, driving operational excellence across Athleta’s owned marketing channels. Partnering closely with the Senior Manager, this role is responsible for delivering high-quality, customer-centric campaigns while continuously identifying opportunities to improve performance, testing, processes, and execution standards.

This role is ideal for someone who brings energy, initiative, and a strong bias toward action; someone who naturally takes ownership, operates with urgency, and looks for ways to improve the work rather than simply executing. The ideal candidate manages multiple priorities with precision and proactively brings forward ideas, insights, and recommendations that elevate the customer experience and push channels toward best-in-class performance.

What You'll Do

Campaign Execution & Operations

• Own the full campaign deployment lifecycle, including calendar management, QA, approvals, tagging, deployment, and post-send validation
• Create and maintain detailed campaign planning documentation to ensure accurate, organized, and efficient execution
• Partner cross-functionally to ensure campaigns are executed accurately and delivered on time
• Manage multiple priorities, timelines, and deliverables with strong attention to detail and operational rigor
• Proactively identify operational risks or gaps and drive solutions quickly and effectively
• Continuously identify opportunities to improve workflows, processes, and execution standards across CRM channels
  
  

Competitive Benchmarking & Optimization

• Monitor competitor marketing strategies, messaging, promotional cadence, and customer experience trends and translate insights into actionable testing ideas, optimization opportunities, and recommendations
• Share innovative ideas and best practices that elevate channel performance and customer engagement
  
  

Reporting & Performance Insight

• Pull, organize, and analyze weekly and ad hoc campaign reporting to support business analysis and inform channel strategy
• Surface operational or performance issues quickly, along with actionable next steps and proposed solutions
• Contribute to a culture of continuous testing, learning, and optimization across CRM programs
  
  

Who You Are

• Self-starter with a proactive, solution-oriented mindset and strong sense of ownership and accountability
• Experience managing CRM campaigns across email, SMS, and/or push notification channels
• Strong analytical and strategic thinking skills, with the ability to translate data and insights into action
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment
• Strong communication and cross-functional collaboration skills
• Creative problem-solver with a customer-first mindset and passion for delivering best-in-class customer experiences
• Proficient in Excel and data visualization
• Experience supporting DTC or digitally driven brands preferred
  
  

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees
  
  

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $119,400 - $155,200 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.