What are the responsibilities and job description for the Instructional Support Specialist/Help Desk (IOTIS) position at Athens Technical College Career Center?
Full-time Job Announcement
Position: Instructional Support Specialist/Help Desk (IOTIS)
Location: Athens Campus
Department: Athens Technical College’s Institute for Online Training and Instructional Systems (IOTIS)
Reports to: IOTIS Project Director
Salary/Benefits: Salary is commensurate with education and experience. State of Georgia benefits package.
Deadline to Apply: October 1, 2025, at 4:00 p.m.
Responsibilities:
- Perform a variety of administrative and technical support functions that support web-based instruction projects such as creating, testing and troubleshooting online content, quizzes, learning management system (LMS) settings and reporting for Georgia Department of Human Services (DHS) workers and partners.
- Conduct semimonthly, multiday new worker orientation courses via Microsoft Teams for Georgia Division of Child Support Services (DCSS).
- Work with DCSS subject matter experts and identify target audience’s training needs; create engaging e-learning course content including instructional graphics, exercises, and activities that enhance the learning process; create support material/media (audio, video, simulations, role plays, games, etc.); and maintain project documentation.
- Answer help desk questions by phone, LiveChat and email.
- Refer calls to other personnel.
- Assist in quality control for online training courses.
- Assist with data entry and reporting for any systems used by IOTIS.
- Perform other duties as assigned.
