What are the responsibilities and job description for the Dispatcher position at Athens Services?
Summary
The Dispatcher reports directly to the Operations Manager. The Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.
Job Description
Benefits
The Dispatcher reports directly to the Operations Manager. The Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.
Job Description
- Create and maximize capacity by ensuring productive use of all assets, equipment and drivers.
- Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
- Assign loads to drivers based on designated routes and driver location.
- Prepare, update and dispense the daily route schedule.
- Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions and driver locations.
- Ensure route completion via the driver check-in process.
- Courteously interact with customers, as required.
- Report driver performance issues or concerns to appropriate management for resolution.
- Follow all required safety policies and procedures.
- Perform other job-related duties as assigned.
- High School Diploma or G.E.D
- 2 – 5 years’ experience in a dispatching role.
- Bilingual (English / Spanish)
- Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
- Great organization and communication skills.
- Excellent customer conflict resolution abilities.
- Ability to perform physical requirements of the position with or without reasonable accommodations.
- Bachelor’s Degree in a related field.
- Waste Industry Experience.
- Physical:
- Sitting, seeing, hearing, & smelling continuously.
- Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
- Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
- Bending, reaching, stretching, standing, & walking occasionally.
- Environmental:
- Exposure to dust, smoke, fumes, odors, & noise continuously.
- Exposure to grease, oil, chemicals, & wet conditions occasionally.
- Works inside only. Position considered office only.
Benefits
- Competitive wages
- Comprehensive benefit package Medical, Dental, Vision
- 401K
- Life Insurance
- Paid Vacation and Sick Time
- Career plan
- Recognition programs
- Professional development learning
- An exceptional work environment
Salary : $22 - $27