What are the responsibilities and job description for the Customer Service Representative position at Athens Animal Hospital?
Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energetic approach and strong organizational skills will help create a positive experience for every client, whether answering inquiries, managing appointments, or assisting with administrative tasks. This position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced, rewarding environment.
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in person
- Provide outstanding customer support by addressing questions, resolving issues, and offering solutions with a positive attitude
- Manage front desk operations including greeting clients, scheduling appointments, and maintaining a welcoming environment
- Utilize computer skills to perform data entry, update client records, and manage files using our veterinary software, Microsoft Office, and other relevant software.
- Maintain accurate records through filing, proofreading documents, and managing office correspondence
- Support office management tasks such as calendar management, and handling clerical duties like typing and proofreading
Requirements
- Proven experience in office management, clerical work, or customer service roles with at least some office experience
- Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel), and data entry skills
- Excellent phone etiquette with the ability to handle multi-line phone systems efficiently
- Bilingual abilities are highly desirable to serve diverse customer needs effectively
- Exceptional organizational skills with keen attention to detail for proofreading and filing tasks
- Ability to manage time effectively in a busy environment while maintaining professionalism
Join us to be part of a vibrant team dedicated to delivering top-tier customer service! We value energetic individuals who thrive on helping others while developing their administrative expertise. This paid position offers growth opportunities within a supportive workplace committed to your success.
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $18