What are the responsibilities and job description for the Product Manager- Billing Workflows position at athenahealth?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We’re hiring a Product Manager to own medical billing workflows and worklists in athenaCollector. You’ll translate complex billing rules and clinical workflows into clear, high‑impact product experiences that help practices capture charges accurately, reduce administrative burden, and maximize revenue. This role combines outcomes-driven roadmap leadership with hands‑on collaboration across engineering, UX, analytics, and client teams to deliver and drive adoption of modernized billing capabilities.
Team & Impact
You’ll join the RCM product team focused on core billing workflows used daily by practice staff. Your work directly affects client revenue capture, operational efficiency, and provider time spent on administrative tasks versus patient care. You’ll partner with product leadership, product operations, and client-facing teams to prioritize, deliver, and scale features that move the needle for athenaCollector customers.
Core Responsibilities
You’ll help redesign how practices capture and bill care—improving accuracy and speed while unlocking capacity for clinicians and staff to focus on patients. Your product decisions will have measurable impact on customers’ bottom lines and the quality of care delivery.
Expected Compensation
$121,000 - $207,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About Athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What We Can Do For You
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
We’re hiring a Product Manager to own medical billing workflows and worklists in athenaCollector. You’ll translate complex billing rules and clinical workflows into clear, high‑impact product experiences that help practices capture charges accurately, reduce administrative burden, and maximize revenue. This role combines outcomes-driven roadmap leadership with hands‑on collaboration across engineering, UX, analytics, and client teams to deliver and drive adoption of modernized billing capabilities.
Team & Impact
You’ll join the RCM product team focused on core billing workflows used daily by practice staff. Your work directly affects client revenue capture, operational efficiency, and provider time spent on administrative tasks versus patient care. You’ll partner with product leadership, product operations, and client-facing teams to prioritize, deliver, and scale features that move the needle for athenaCollector customers.
Core Responsibilities
- Own product discovery, vision, and roadmap for assigned billing workflow area; develop business cases and prioritize investments based on customer impact and measurable outcomes.
- Define epics and write clear user stories (including UX/CX and support requirements) for an Agile scrum team; make tradeoffs between scope and schedule with a focus on outcomes.
- Collaborate cross‑functionally with engineering, UX, analytics, product operations, and client teams to deliver high‑quality, high‑impact features.
- Partner with UX to deeply understand end‑user and leadership needs and translate those into usable workflows and worklists.
- Identify, define, and track success metrics (adoption, time‑to‑resolution, revenue capture, error rates, etc.) and use data to guide prioritization and iteration.
- Be the customer advocate for your product area — own the end‑to‑end customer journey and touchpoints.
- Drive rollout, adoption, and enablement in partnership with product operations and client‑facing teams.
- Monitor market trends, regulatory impacts, and competitive landscape to inform product direction and future opportunities.
- Bachelor’s degree or equivalent experience.
- 5 years professional experience; 2–4 years in product management or equivalent cross‑functional delivery experience.
- Strong understanding of medical practice operations, healthcare revenue cycle, and health IT (experience with work management platforms is a plus).
- Demonstrated success bringing products to market and driving measurable business outcomes.
- Proficiency with product management practices including Agile/scrum, backlog prioritization, and user story definition.
- Data‑driven mindset: experience using analytics and quantitative methods to prioritize and measure impact.
- Excellent written and verbal communication; able to influence stakeholders across the company.
- Experience in RCM, billing workflows, or athenaCollector is strongly preferred.
- Hybrid role based in Boston, MA with an in‑office expectation of one day per week.
- Adoption rate for new workflows or worklists
- Time‑to‑complete key billing tasks (cycle time improvements)
- Revenue capture / reduction in missed charges
- Reduction in manual interventions or escalations
- Feature release adoption and customer satisfaction for assigned area
You’ll help redesign how practices capture and bill care—improving accuracy and speed while unlocking capacity for clinicians and staff to focus on patients. Your product decisions will have measurable impact on customers’ bottom lines and the quality of care delivery.
Expected Compensation
$121,000 - $207,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About Athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What We Can Do For You
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Salary : $121,000 - $207,000