What are the responsibilities and job description for the Process Automation Associate position at athenahealth?
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are seeking a highly motivated Process Automation Specialist who excels at leveraging creative problem-solving skills to support, configure, and assist in designing sophisticated automation solutions. This role requires a deep passion for innovating internal processes, dissecting complex operational challenges, and shaping decision-making through compelling, data-driven narratives.
The candidate will drive automation initiatives across workflows to enhance efficiency and accuracy, while also playing a key role in influencing stakeholders by presenting clear and actionable insights. This position balances tactical execution with strategic facilitation, supporting operational excellence, business growth, and the importance of automating and streamlining internal processes.
Job Responsibilities
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What We Can Do For You
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
We are seeking a highly motivated Process Automation Specialist who excels at leveraging creative problem-solving skills to support, configure, and assist in designing sophisticated automation solutions. This role requires a deep passion for innovating internal processes, dissecting complex operational challenges, and shaping decision-making through compelling, data-driven narratives.
The candidate will drive automation initiatives across workflows to enhance efficiency and accuracy, while also playing a key role in influencing stakeholders by presenting clear and actionable insights. This position balances tactical execution with strategic facilitation, supporting operational excellence, business growth, and the importance of automating and streamlining internal processes.
Job Responsibilities
- Support the design and execution of advanced process automation initiatives.
- Apply creative and analytical thinking to dissect and solve complex workflow issues, developing innovative solutions that reduce manual effort and increase reliability.
- Utilize data analytics to uncover root causes and emerging trends that inform automation improvement strategies.
- Prioritize streamlining and automating internal processes within the Automation Operations team and across all stakeholders.
- Collaborate with manual process experts to ensure seamless integration between automated solutions and existing manual workflows.
- Support ongoing service health and outcomes initiatives by integrating automation insights into broader business strategies.
- Collaborate with leadership and cross-functional teams to clarify priorities and drive coordinated execution of automation improvements and internal processes.
- Bachelor’s Degree (or commensurate level of professional experience)
- Healthcare/athenaOne experience preferred
- Experience with data structures (SQL/JSON) and/or API architecture a plus
- Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
- Demonstrated success creatively solving complex problems using automation with the assistance of AI or advanced automation tools
- Proven ability to influence stakeholders through impactful, data-driven storytelling and communication.
- Expertise in leveraging AI and automation platforms to streamline complex processes
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
- Familiarity with Lean Six Sigma, Agile, or similar methodologies for process improvement
- Excellent verbal and written communication skills
- Ability to work independently as well as part of an extended, cross-functional team
- Quantitative skills and an understanding of analytics in support of projects and daily activities
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What We Can Do For You
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
