Customer Service Assistant

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

This FULL-TIME Customer Service Assistant position is located in Newport News ,and is $16.50 hour. The Customer Service Assistant supports the Waterworks Business Services team by processing walk-in and drop box customer payments and performing daily balancing of payment activity. Additional job duties may be assigned as needed.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Process walk-in customer payments accurately and efficiently at the counter.
• Process customer drop box payments in a timely manner.
• Perform daily balancing of payment activity, including reconciling totals against transaction records.
• Void transactions as needed and process payment corrections.
• Provide courteous, professional customer service to walk-in and phone customers regarding account and billing questions.
• Maintain accurate records of all payment transactions and balancing activity.
• Communicate discrepancies or issues in daily balancing to supervisory staff promptly.
• Follow all cash handling policies and internal control procedures.
• Perform other related duties as assigned.
  
  

Required Skills/Abilities

• Strong customer service and interpersonal communication skills.
• Cash handling experience with attention to detail and accuracy.
• Ability to perform basic math and reconcile daily transaction totals.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with basic office equipment and point-of-sale or billing systems.
• Ability to work independently and as part of a team.
  
  

Education And Experience Requirements

• High School Diploma or equivalent required.
• 3-5 year of related experience, including cash handling experience, preferred
  
  

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting or standing at a service counter.
• Ability to handle cash, checks, and payment documents.
• Ability to lift and carry files or materials as needed.
  
  

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The benefits of working for ATHENA include a full Benefit package:

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• 401k with a generous employer match.
• Easy to use employee self-serve HR portal.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.