Premium Experiences & Group Sales Representative

POSITION: Premium Experiences & Group Sales Representative

LOCATION: San Antonio, TX

HOURS: Full Time, flexible and extended hours, including evenings, weekends and holidays, in addition to normal office hours

COMPENSATION: $45,000

ABOUT THE POSITION

• Reports to the Director of Marketing—Music, Comedy and Events.
• Oversees premium experience and group sales initiatives at ATG Entertainment, San Antonio venues (Majestic & Empire Theatres, The Espee).
• Increases sales for the Starlight Suite Membership program, groups and experience upgrades, including the Ambassador Lounge at the Majestic Theatre and S.P. Lounge at The Espee.
• Coordinate with the Customer Experience Director and Director of F&B to ensure smooth service operations with premium clients.
• Key measures of performance include tracking and achieving identified sales benchmarks, implementing innovative initiatives to enhance the guest experience, and meeting customer expectations in key areas of communication, coordination, and experience. 

PEOPLE, PLACES, and THINGS

• Create and foster relationships with current and prospective Starlight Suite Members and Group Ticket Buyers, meeting overall ticket revenue goals.
• Prospect and research organizations and groups to generate group business and sell new memberships.
• Entertain and nurture relationships through creative means; including but not limited to presentations, networking events, venue tours, one-on-one meetings, handwritten notes, and hosting at events.
• Quickly respond to, resolve, and proactively anticipate challenges, complaints, requests, and inquiries from clients.
• Process orders and manage customer records for group reservations, memberships and suite ticket purchases.
• Manage contract execution, billing, new member onboarding, and premium client planning & support in conjunction with other departments. 
• Coordinate with Marketing to utilize data to enhance the guest experience and target potential buyers with optimal product offerings. Develop collateral material both off and online for premium experience sales. 
• Coordinate with Ticketing department to ensure accurate fulfilment, distribution, and management of ticket inventory. 
• Coordinate with Facilities team to ensure premium seating areas are maintained, installed and removed, and presentable for events.
• Coordinate with the Customer Experience Director to ensure our premium clients and their guests receive seamless, elevated experiences. 
• Coordinate with Food & Beverage department to optimize the overall premium experience and lounge activations and sell F&B packages connected to the premium experience.

EXPERIENCE and SKILLS 

• Customer service and sales experience, preferably in live events or hospitality.
• Experience in account management overseeing details and coordination of multiple details with various stakeholders. 
• Proficient in budget development and management. 

COMPETENCIES 

• Excellent verbal, written and interpersonal skills required.
• Creative energy and ability to generate new ideas. 
• Strong follow-up, organizational and time management skills are essential.
• Proven track record of meeting deadlines and deliverables.
• Detail-oriented and able to manage numerous projects concurrently and effectively motivate team to meet deadlines.
• Candidates must be proficient in all Microsoft applications.

BENEFITS

HOW TO APPLY

Submit your cover letter and resume online at https://www.majesticempire.com/about-us/employment/ or https://www.theespee.com/about-us/employment/. 

Expected offer made by: [ 07 / 01 / 25]

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.  Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany, each year entertaining over 18 million audience members. Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances every year.  ATG also owns a leading ticketing platform, with ATGtickets.com attracting than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit www.atgentertainment.com/

ATG Entertainment’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone  

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. On stage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.