What are the responsibilities and job description for the Support & Deployment Engineer position at Ateme?
About The Company
If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.
Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.
Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.
Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.
At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.
Join us and help shape the future of video delivery!
Want to work on the technology behind global streaming platforms like Netflix? Join ATEME and help deliver high-quality video experiences at scale.
Mission:
In this role, you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America.
Key Responsibilities:
Deployment & Integration:
EQUAL EMPLOYMENT OPPORTUNITY
ATEME and all its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.
Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.
Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.
Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.
At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.
Join us and help shape the future of video delivery!
Want to work on the technology behind global streaming platforms like Netflix? Join ATEME and help deliver high-quality video experiences at scale.
Mission:
In this role, you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America.
Key Responsibilities:
Deployment & Integration:
- Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments.
- Collaborate with internal teams (R&D, Sales, and Product Management) to ensure smooth implementation and customer satisfaction.
- Document deployment procedures and best practices to enhance knowledge sharing.
- Provide Level 1 technical support, diagnosing and resolving complex system issues.
- Analyze logs and performance metrics to identify root causes and optimize system performance.
- Work closely with customers to address technical inquiries and offer timely solutions.
- Assist in training clients on ATEME products and solutions.
- Contribute to product improvement by relaying customer feedback to R&D teams.
- Stay up-to-date with industry trends, emerging technologies, and best practices.
- Develop automation scripts and tools to streamline troubleshooting and deployment processes.
- Participate in internal training sessions and knowledge-sharing initiatives.
- Experience: Minimum 3 years in technical support, deployment, or integration (broadcast, streaming, or telecom preferred)
- Technical Skills: Linux, IP networking, video compression (MPEG-2, H.264, HEVC), streaming protocols (HLS, DASH, RTMP)
- Nice to Have: Cloud platforms (AWS, Azure, GCP), Docker/Kubernetes, scripting (Python, Bash)
- Problem-Solving: Strong troubleshooting and analytical skills
- Communication: Fluent in English (Spanish is a plus)
- Education: Bachelor’s degree in a related field preferred
- Availability: Willing to join an on-call rotation in a 24/7 environment
- Real Impact: Your work directly supports global streaming experiences used by millions
- International Exposure: Collaborate with teams and clients across North America, Latine America and Europe
- Cutting-Edge Tech: Work on advanced video compression and cloud streaming technologies
- Compensation: $100K–$130K base salary potential incentives
- Hybrid Work: 3 days in-office, 2 days remote
- Time Off: 15 days PTO, 9 paid holidays, 7 sick days additional leave based on seniority
- Health & Financial: Medical, dental, vision (60% covered), Life & AD&D, 401(k) with 4% match
- Monthly Allowance: Up to $70 for phone expenses
- Equipment: Receive up to $450 toward your own new device
EQUAL EMPLOYMENT OPPORTUNITY
ATEME and all its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $100,000 - $130,000