What are the responsibilities and job description for the Customer Relationship Management Specialist position at Ateeca Inc?
Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
· Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
· Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
· Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
· Manage data integrity, including imports, migrations, integrations and data cleanup.
· Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
· Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.