Manager, Audio Visual-Digital Signage

The Manager, Audio Visual Technology is responsible for planning, running, and maintaining all audio visual and event technology systems. This includes conference room equipment, digital signage, unified communications and voice platforms (Zoom, Microsoft Teams, Cisco Webex, Zoom Phone, Teams Audio), and AV infrastructure, ensuring reliable, high-quality experiences for in-person, virtual, and hybrid meetings. The Manager also brings AI tools into AV and event work, using features like automated transcription, real-time translation, and meeting recording to make events more efficient and engaging.

This role supports internal and external events such as company meetings, town halls, and special projects, managing vendor relationships, coordinating event technology needs, and providing hands-on technical support to ensure everything runs smoothly. The Manager works closely with Events, Facilities, Creative and other teams to align AV and event technology with organizational needs, while planning for lifecycle improvements and delivering consistent, professional results.

Responsibilities

• Design, implement, and maintain video conferencing systems, meeting room technology, and unified communications platforms (Zoom, Microsoft Teams, Cisco Webex), including hardware such as conference microphones, DSPs, Teams/Zoom Room devices, and presentation systems
• Act as the subject matter expert for video conferencing platforms, guiding adoption and best practices for meetings, webinars, and virtual events
• Plan, execute, and manage AV and UC technology refreshes and lifecycle upgrades, including replacements and budget planning across the organization
• Manage Microsoft Teams Audio and Zoom Phone systems, including hardware, software, and certified devices; oversee voice services, configuration profiles, and policies for voicemail, auto attendants, and dial plans
• Monitor and maintain the digital signage platform, ensuring uptime, performance, and reliability by working with the vendor on support, updates, and system upgrades
• Monitor and troubleshoot AV and UC systems, resolving issues promptly
• Coordinate and prioritize work requests and the event technology calendar to meet deadlines and requirements
• Coordinate AV setup, operation, and breakdown for in person, virtual, and hybrid events including marquee events, executive meetings, and special projects
• Collaborate with hotels, venues, and external partners to meet event technology requirements
• Manage AV service vendors and system integrators to ensure timely, quality project delivery and ongoing support
• Develop and deliver training sessions and documentation to staff on the effective use of AV and Unified Communications (UC) technologies
• Support AI powered event features, including Zoom AI Companion, Microsoft Teams Copilot, and post event media automation
• Research, evaluate, and recommend new AV and event technology solutions to enhance user experience and support organizational needs
  
  

Additional Responsibilities

• Additional responsibilities as assigned
  
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field required
• 5 years of experience managing enterprise AV, event technology, or unified communications systems in a corporate environment required
• Industry certifications (CTS, AVIXA, or manufacturer-specific training) are a plus
  
  

Required Skills

• High-level of commitment to a quality work product and organizational ethics, integrity and compliance
• Ability to work effectively in a fast paced, team environment
• Strong interpersonal skills and the ability to effectively communicate, both verbally and in writing across technical and non-technical teams
• Demonstrated decision making and problem-solving skills
• High attention to detail with the ability to multi-task and meet deadlines with minimal supervision
• Proficiency in Word, Excel, PowerPoint and Outlook
  
  

Desired Skills

• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays for onsite studio operations and event support
• Knowledge of the sport of soccer
• Experience with AI integrations in event technology workflows
  
  

Total Rewards

Major League Soccer offers a competitive starting base salary of $75,000 - $85,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

Major League Soccer believes in the value of in-person collaboration to support teamwork, creativity, and connection. Employees in this role are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

Major League Soccer is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Major League Soccer is committed to pr oviding reasonable accommodations to individuals with disabilities throughout the application and hiring process, as well as during employment. Applicants who require an accommodation may contact Human Resources to request assistance.

Join our team and help support the growth and success of Major League Soccer.