What are the responsibilities and job description for the Avaya Support Engineer position at ATC?
Common work tasks include: • Assist with configuration and installation of new Avaya systems • Check health of Avaya environment including trunking and adjunct systems • Work trouble and programming tickets • Acting as tier III support for more complicated troubles • Work with Telecom providers to address circuit issues • Deployment of new products and technologies in the Avaya portfolio
Candidates must possess: • Minimum of 15 years of experience with Avaya systems • Experience with the following Avaya products: ➢ Communication Manager 7.1.3 ➢ Session Manager 7.1.3 ➢ Call Management System R18 ➢ System Manager 7.1.3 ➢ Work Force Optimization 15.2 • Experience with the following equipment: ➢ Avaya G650/450/430s ➢ Spira SBCs • In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP • Knowledge of routing, switching, firewalls, WAN technologies, and QoS Candidates should be able to: • Be able to communicate with vendors and customers in a professional manner • Create accurate documentation for user consumption on new products and services that are rolled out • Train junior level staff on Avaya technologies
Preference will be given to candidates that possess the following: • Broadsoft Hosted VoIP products • Ability to automate routine tasks via python scripting