What are the responsibilities and job description for the Call Center Representative position at ATC Healthcare?
Call Center Representative – Entry Level | Onsite | Training Provided
Location: Charlotte, NC
Job Type: Full-Time
Work Setting: Onsite — Not Remote
Experience: Entry Level | No Experience Required
Start Your Customer Service Career
We are hiring Entry-Level Call Center Representatives to join our Charlotte team. This is an excellent opportunity for recent graduates, career starters, and individuals looking to build professional customer service experience.
If you enjoy talking with people, solving problems, and creating positive customer experiences, this could be a great opportunity to develop your communication and customer service skills.
No previous call center experience is required. Training is provided.
What You'll Do
- Communicate with customers by phone and assist with questions or service needs
- Provide professional and friendly customer service
- Listen to customers, understand their needs, and provide appropriate information
- Maintain accurate customer information and records
- Follow established customer service procedures and communication guidelines
- Work with team members to support daily customer service goals
- Participate in training, coaching, and professional development
What We're Looking For
We're looking for individuals who are:
- Strong verbal communicators
- Comfortable speaking with customers by phone
- Friendly, professional, and customer-focused
- Reliable and willing to learn
- Comfortable working in a team environment
- Interested in developing a career in customer service, communications, or client support
Experience That Can Help — But Isn't Required
Candidates with experience in the following areas are encouraged to apply:
- Customer service
- Retail
- Hospitality
- Sales
- Front desk or reception
- Administrative support
- Call center or contact center
- Recent graduates
Training is provided, so previous call center experience is not required.
What We Offer
- Weekly pay
- Paid training and onboarding
- Professional development
- Coaching and mentorship
- Team-oriented work environment
- Opportunities for career growth and advancement
Important Work Location Information
This is an onsite position in Charlotte, NC. This position is NOT remote or work-from-home.
Applicants must be able to reliably commute to the Charlotte work location.
If you're ready to gain hands-on customer service and communication experience while working with a supportive team, we'd like to hear from you.
Entry-level candidates and recent graduates are encouraged to apply.
We are an Equal Opportunity Employer and consider qualified applicants without regard to protected characteristics.
Pay: $24.20 - $29.15 per hour
Benefits:
- On-the-job training
Location:
- Charlotte, NC 28216 (Required)
Work Location: In person
Salary : $24 - $29