What are the responsibilities and job description for the Network Consultant position at ATB Technologies - Updated Template?
Job Description
Job Description
Description :
As a Network Consultant, you are responsible for researching and investigating new technologies that will help us deliver world-class service to our clients. Your passion for technology is balanced by your understanding of processes and procedures, and how they relate to small business. You will provide innovative solutions that showcase your strong knowledge of Microsoft products. You will plan, implement, and improve technical processes to improve service delivery. As part of the team, you will share and communicate ideas and knowledge to all members of our organization. An ideal candidate is looking for a career, not just a job. Travel throughout the St. Louis area is necessary to serve our client's needs.
Responsibilities
Evaluate customer requirements and ensure implementation meets requirements.
Research and investigate technically sound solutions for business technology.
Determine the best solution based on issues and details provided by customers.
Maintain a high-level knowledge of network and cloud technologies.
Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner.
Follow established processes and standards, identify and propose improvements as necessary.
Assist in developing technical documentation to improve training and service delivery.
Provide onsite client service.
Provide after hours and on-call support on a rotation basis.
Interface directly with various vendors on behalf of the client, providing collaborative troubleshooting leading to timely issue resolution.
Perform other duties as assigned.
Requirements :
3-5 years of industry experience, preferably in an IT consulting or managed services provider environment.
Microsoft Associate level certification or higher preferred, Cisco CCNA or CCNP certification is a plus.
Experience working in a team environment.
Ability and comfort with working directly with clients.
Excellent documentation skills.
Ability to write technical processes and procedures.
Valid driver’s license and reliable vehicle required for local travel within the St. Louis region, with potential for occasional out-of-state trips to client sites.
Technical Skills
Experience with Microsoft Windows desktop OS 7 through 11, Mac OS, phone and tablet OS.
Strong experience with Windows Server 2012 through 2022, and Microsoft 365.
Strong experience with virtualization technologies such as VMWare and Microsoft Hyper-V.
Experience with Cloud Hosted environments such as AWS EC2 and Azure preferred.
Knowledge of networking equipment, including wireless, routing, switching, protocols, and monitoring.
Knowledge of remote monitoring and management tools.
Ability to read logs and event viewer, basic analysis of TCP / IP packet captures, and diagnose advanced problems.
Understanding of priority levels and escalation process.
Intimate knowledge of troubleshooting processes.
Strong documentation ethic.
Advanced disaster recovery knowledge.
Active Directory and Group Policy application and design Active Directory / Entra ID.
Personal Skills
Excellent verbal and written communicator, clients need to love working with you!
Ability to handle emergencies calmly, and lead teams in such situations as needed.
Ability to remain flexible and effective under changing circumstances and expectations.
Efficiently manage multiple tasks in a team-oriented environment.
Exceptional problem-solving and leadership abilities.
Strong attention to detail and deadline-oriented.
Desire to learn and mentor.
What ATB Technologies brings to the table :
Competitive compensation package, with full employee benefits package.
An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
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