What are the responsibilities and job description for the QA Test Lead – ServiceNow position at ATASH ENTERPRISES LLC?
Position Description:
Quality Assurance Specialist 4/ Quality Assurance and Testing Lead
Hybrid position, currently expected to be in office two days a week and that is subject to change
Position Overview
The Quality Assurance Specialist 4 (QAS4) serves as a senior-levelquality assurance professional responsible for leading testing efforts forenterprise ServiceNow applications and platform enhancements. This positionwill oversee quality assurance activities throughout the software developmentlifecycle, ensuring the delivery of high-quality solutions that meet businessrequirements and organizational standards.
The QAS4 will collaborate with Business Analysts, Developers,Product Owners, Scrum Masters, and business stakeholders to develop teststrategies, execute test plans, manage defects, coordinate User AcceptanceTesting (UAT), and support continuous improvement initiatives within an Agiledevelopment environment.
Key Responsibilities
- Lead quality assurance and testing activities for ServiceNow platform implementations, enhancements, integrations, and upgrades.
- Develop and maintain comprehensive test strategies, test plans, test cases, and test scripts.
- Execute functional, regression, integration, system, and user acceptance testing.
- Utilize ServiceNow Test Management and Automated Test Framework (ATF) to develop and maintain automated test suites.
- Review business requirements, user stories, and acceptance criteria to ensure testability and completeness.
- Collaborate with Business Analysts and Product Owners to clarify requirements and identify testing scenarios.
- Track, document, and manage defects through resolution and validation.
- Coordinate and support User Acceptance Testing (UAT) activities with business stakeholders.
- Ensure traceability between requirements, test cases, and testing results.
- Provide testing status updates, metrics, and risk assessments to project and program leadership.
- Support Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Participate in ServiceNow platform upgrade testing and validation activities.
- Identify opportunities for test automation and process improvements.
- Mentor and provide guidance to junior QA resources and project team members on quality assurance best practices.
- Develop and maintain testing documentation and quality assurance standards.
Skills Table:
Skill
Required / Desired
Amount
of Experience
Experience performing quality assurance and testing activities within ServiceNow environments
Required
5
Years
Experience working within Agile software development teams.
Required
5
Years
• Experience testing ServiceNow ITSM and Customer Relationship Management (CRM/CSM) applications.
Required
• Experience utilizing ServiceNow Test Management and Automated Test Framework (ATF).
Required
• Strong understanding of software development lifecycle (SDLC) and quality assurance methodologies.
Required
• Experience developing and executing test plans, test cases, and automated test scripts
Required
• Experience supporting User Acceptance Testing (UAT) activities.
Required
• Bachelor's Degree in Computer Science, Information Technology, or a related field.
Highly desired
• ServiceNow Certified System Administrator (CSA).
Highly desired
• ServiceNow Certified Implementation Specialist (CIS) certifications.
Highly desired
2
Years
• Experience with ServiceNow platform upgrades and release testing
Highly desired
5
Years
• Experience testing ServiceNow integrations with external systems.
Highly desired
• Experience with DevOps, CI/CD, and automated testing practices.
Highly desired
• Experience supporting large-scale enterprise ServiceNow implementations.
Highly desired
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors?
Please confirm that you candidate is available to work the current hybrid schedule of 2 days in office per week, with the flexibility to accommodate if the hybrid schedule changes.
As this is a hybrid position with at least 2 days in office, please provide your candidates current physical residence. (City, State)