What are the responsibilities and job description for the Call Center Representative position at Atascosa Health Center, Inc.?
Company Description
ATASCOSA HEALTH CENTER, INC. is a medical practice company based out of 310 W Oaklawn Rd, Pleasanton, Texas, United States. We are dedicated to providing high-quality healthcare services to our community. With a focus on patient care, we strive to offer comprehensive medical services to meet the needs of our patients. Our team is committed to excellence and compassionate care.
Role Description
This is a full-time on-site role for a Call Center Representative located in Pleasanton, TX. The Call Center Representative will be responsible for managing incoming calls, assisting patients with inquiries, scheduling appointments, handling patient concerns, and providing excellent customer service. The role involves maintaining patient records, offering support to other healthcare staff, and ensuring high levels of customer satisfaction.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Interpersonal Skills
- Computer Literacy
- Strong communication skills, both written and verbal
- Ability to work efficiently in a fast-paced environment
- Previous experience in a healthcare setting is a plus
- High school diploma or equivalent required; additional qualifications in customer service or related fields are beneficial