Account Manager

Account Manager

Position Overview

The Account Manager is responsible for managing and growing relationships with assigned customers, with a focus on increasing sales, profitability, and market presence within an assigned territory. This role represents a full portfolio of products and services and plays a key role in account planning, business development, and customer satisfaction.

The Account Manager will maintain strong relationships with existing customers while actively developing new business opportunities within the designer, architect, and builder communities.

Key Responsibilities

Account Management & Sales Growth

• Build and maintain productive, professional relationships with key decision-makers within assigned accounts
• Achieve sales, profitability, and strategic growth targets
• Lead account planning efforts, establishing short- and long-term objectives and milestones
• Continuously assess customer needs to ensure product and service alignment

Business Development

• Develop and execute sales action plans for accounts with high growth potential
• Identify and pursue new business opportunities within design, architecture, and builder segments
• Generate leads through existing accounts and industry networking
• Participate in local industry organizations and professional groups
• Support the expansion of showroom displays and product visibility within accounts

Customer Engagement & Support

• Lead solution-based selling efforts by collaborating with internal teams
• Conduct product knowledge sessions at customer locations
• Encourage customer engagement through showroom and branch visits
• Partner with customer service teams to ensure satisfaction and resolve issues
• Conduct regular account visits and submit activity reports as required

Territory & Activity Planning

• Strategically plan weekly sales activity within the assigned region
• Execute targeted outreach to designers, architects, and builders
• Leverage leads from fabricators and other referral sources
• Participate in events and activities that support relationship-building and new business generation

Accountabilities & Performance Measures

• Consistently meet or exceed assigned sales and profitability goals
• Maintain accurate and effective account plans
• Ensure customer objectives are met, escalating as needed
• Achieve quarterly display and activity targets

Qualifications

• Bachelor’s degree or equivalent professional experience
• 10 years of proven sales and/or marketing experience preferred
• Experience within building materials, construction, or related industries strongly preferred
• Strong ability to assess competitive landscapes and develop strategies to gain market share
• Highly organized, self-motivated, and results-driven with a proactive sales mindset
• Excellent communication and relationship-building skills
• Ability and willingness to travel up to 50% regionally

Personal Attributes

• Strong verbal and written communication skills
• Adaptable, analytical, and solutions-oriented
• Positive, professional, and customer-focused attitude
• Collaborative team player with strong emotional intelligence
• Highly organized with excellent time management and planning skills

Benefits

• Medical, dental, and vision insurance
• Employer-paid life and disability coverage
• Flexible spending accounts
• Optional supplemental insurance offerings

Additional Information

• Physical Requirements: Regular communication, standing, walking, and light physical activity
• Schedule: Full-time; occasional overtime as business needs require
• Disclaimer: This job description is not intended to be all-inclusive and may change as business needs evolve