District Manager (Columbus, Greater Cincinnati / Northern Kentucky, Louisville Areas)

District Manager

Job Summary
As a District Manager, you will provide leadership and operational oversight for multiple stores within your assigned District. You will be directly accountable for monitoring and exceeding District goals in revenue, key operational performance indicators (KPIs), and profitability. A core part of this role involves empowering your Store Directors to surpass company standards, boosting Team Member engagement and development, cultivating an exceptional customer-centric environment, and continuously refining strategies to achieve top results.

The District Manager oversees the following 8 stores:

Kentucky: Elizabethtown, Florence, Lexington & Louisville

Ohio: Columbus, Columbus North, Hilliard & Loveland

Key Roles and Responsibilities

• Develop and execute comprehensive District strategies aligned with overall company objectives, translating them into actionable plans for Store Directors and their teams.
• Achieve the District's financial and operational goals, maximizing sales and profitability through data-driven planning and expense control.
• Proactively monitor and analyze operational statistics to quickly identify trends, variances, and issues. Dedicate time to deep-dive root cause analysis to develop and execute effective SMART action plans that deliver sustainable corrective measures.
• Champion and lead a customer-centric culture by putting customer needs at the center of operations.
• Coach and empower the team to be effective problem-solvers, ensuring all stores deliver experiences that meet core values and directly translate into high customer satisfaction and loyalty.
• Maintain strong accountability and adherence to all operational standards, policies, and procedures, and ensure safety and risk management standards are executed.
• Forge strong relationships and collaboration with peers, cross functional partners and Home Office partners to leverage expertise in developing and executing strategies
• Build and sustain high-performing District teams through expert talent management and succession planning. Implement strategic recruitment, coaching, and performance management. Dedicate time to store visits to mentor and assign stretch assignments to high-potential talent, fueling the company's future growth.
• Proactively assess and manage District-wide staffing levels to ensure all key leadership and operational positions are filled with top-tier talent. Consistently follow up with Store Directors on store-specific staffing needs and collaborate with the Talent Acquisition Team to strategically source and recruit top external candidates.
• Build, develop, and mentor a team of store leaders to effectively drive initiatives that support the company's broader strategic goals. Ensure proper leadership alignment on key business drivers to successfully navigate and lead teams within a fast-paced retail environment.
• Drive high Team Member Engagement by actively fostering open communication, providing clear, attainable goals, and showing appreciation through recognition. Serve as an active listener, quickly act on feedback, and cultivate a positive, inclusive work environment that connects our teams to the company’s values.
  

Qualifications and Competencies

• Bachelor's Degree preferred.
• Minimum 3 years of leadership and management experience in a multi-unit retail operations role.
• Proficiency in Microsoft Office products (i.e. Outlook, Word, Excel, PowerPoint).
• Results-oriented drives a culture of accountability and possesses exceptional verbal and written communication skills with the ability to articulate clearly and concisely to all levels of the organization.
• Extensive travel within the District is required, along with flexibility as business needs dictate (i.e., nights, weekends, and holidays).
• Demonstrated experience of cross-divisional partnership and collaboration.
• Ability to effectively manage competing business demands while consistently ensuring execution and high-quality results.

WORKING CONDITIONS

• Ability to stand and walk for extended periods, frequently moving throughout large retail store environments.
• Capable of occasionally lifting and carrying items weighing up to 50 pounds.
• Extensive travel required, including driving and flying, which may involve prolonged periods of sitting.